Position Title: Student Services Specialist
Full or Part Time: Full Time
Exempt or Non-Exempt: Exempt
Regular or Temporary: Regular
Responsible for resolving registration issues related to counseling, testing, and any other registration related issues. Student Services Specialist offers the unique advising capabilities to students seeking career advice or guidance for transfer or dual/joint admission programs. The Specialist develops programs to address student retention goals and supporting student workshops. The Specialist measures, and may develop measurements for, student learning and outcomes.
Characteristics, Duties, and Responsibilities:
• Provides academic counseling including transfer counseling
• Provides academic advising to students including transfer articulation and dual/joint admissions agreements.
• Provides career counseling including values clarification and other strategies which support personal, academic, and vocational development/growth.
• Consults with the appropriate department or Coordinator to resolve problems or policy concerns evolving from within the sections of the program or unit supervised.
• Develops student learning/development outcomes measures for Counseling and Student Development goals and objectives; collects appropriate data; and completes assessments of results assigned; recommends modifications to existing services based on outcomes.
• Develops and implements student retention programs as directed.
• Develops and implements student development workshops for career and employment topics and personal development.
• Prepares reports and studies containing findings and recommendations for the review, information, and assistance of the student service division.
• Serves on ad hoc committees as required.
• Provides data on area usage and materials needed for the unit budget.
• Maintains records/data regarding services as directed.
• Performs related responsibilities as assigned by supervisor or designee.
Master’s Degree in Counseling. Degrees in Student Personnel Services, College Student Development or Student Affairs Counseling will also be considered if a Counseling Emphasis was associated with them.
Competencies and Skills Required:
• Interpersonal, organization and communication skills required.
• Experience with a computer-based financial aid system, including experience implementing workflow based student financial aid process.
• Proficiency with MS office products including Excel and Access and web page development and maintenance.
• Analytical and problem solving skills.
• Excellent customer service, oral and written communication skills, including ability to communicate effectively with a diverse external community and a diverse campus community.
• Valid driver’s license and access to an automobile.
Physical Demands and Work Environment:
• This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
• No or very limited exposure to physical risk.
• Some travel required.
Union County College is committed to Equal Employment Opportunity and to maintaining an academic and work environment for students, faculty and staff which is conducive to the achievement of educational and career goals on the basis of ability and performance, and which is free of discrimination on the basis of race, sex, color, age, national origin, disability, sexual orientation, religion, or marital status.
Terms of Employment:
Full Time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.
Open Until Filled Yes