Preliminary screening will be made on the basis of completed application package submitted by candidate. Completed application package includes: letter of interest detailing experience as related to the position, Eform application and resume. Only completed application packets will move forward for screening. If hired, an educational verification will be conducted. Please review the job duties and minimum requirements carefully. It is your responsibility to demonstrate on your application that you meet all of the minimum requirements listed above to be considered. Failure to do so will result in your application being rejected. Selected applicants will be invited by the screening committee for interviews. All application materials become the property of Front Range Community College. A separate application package must be submitted when applying for other positions at FRCC. FRCC will conduct a criminal background check on selected candidate. Employment offers and continued employment are contingent upon receiving a satisfactory report.
The position is responsible for providing direction and accountability in the execution of information technology services activities for Front Range Community College (FRCC). The Assistant Director position oversees all aspects of information technology (IT) service delivery activities. The position is accountable for developing strategies, operational and continuous improvement plans and capabilities to ensure that all FRCC student-, faculty- & staff-facing systems meet their operational targets. Meeting these targets requires predictive, proactive and reactive interventions and requires great tenacity to ensure that incidents are learned from but not repeated. The position plays a major role in meeting the growing expectations of FRCC students, faculty & staff.
This will be a college-wide position serving the Westminster, Boulder County and Larimer Campuses with the primary office location to be determined.
Responsible for formulating and implementing policies, programs, procedures, and standards for activities of the Information Technology Services (ITS) department.
Exercises considerable independent judgment to analyze, develop, and recommend plans and solutions to internal clients and utilizes effective leadership skills to implement such plans and recommendations.
Directs the IT services delivery function, comprised of subordinate ITS campus coordinators, information technology technicians, and a customer call center, to act as liaison with technology-using departments, ITS system administration teams, FRCC media services departments and CCCS-IT to affect resolution of client issues, accomplish work requests, and recommend viable technical improvements to business processes.
Recruits, interviews, selects and evaluates staff; assigns and reviews projects with project managers to determine progress and work priorities; ensures adherence to standards and procedures; identifies, recommends and arranges training for ITS service delivery staff.
Coordinates and works closely with ITS system administration teams and other FRCC departments to identify objectives, plans, and methods to satisfy business requirements and negotiates service level agreements in support of these requirements.
Identifies opportunities to develop systems that will enhance operational efficiencies and revenue opportunities, evaluates and recommends new tools and methodologies that will expedite or enhance the development process.
Monitors and administers annual budget for ITS service delivery function, including staffing and hardware and software services; works through the FRCC Fiscal Services department to negotiate contracts and services with vendors; coordinates, reviews and analyzes requests for proposals including ensuring compliance within technical specifications.
Coordinates system availability, performance management, and capacity planning issues; assures timely, accurate and prompt turnaround of work orders/requests; monitors workload statistics in support of achieving service level agreement goals; and reviews plans for new construction, remodeling or requests for telecommunications and data communications services requirements.
In collaboration with key FRCC stakeholders, ITS and CCCS-IT leadership teams, influences/coordinates application life cycle planning, including acquisitions, implementations, support and retirement.
Leads IT literacy efforts and training sessions for the FRCC community and collaborates with other FRCC divisions to develop, promote and provide technology instruction.
Supervises four Information Technology Services Coordinators:
ITS Coordinator, Boulder County Campus – manages desk-side support operations
ITS Coordinator, Larimer Campus – manages desk-side support operations
ITS Coordinator, Westminster Campus – manages desk-side support operations
ITS Coordinator, Business Analysis - oversees college-wide auditing, analysis and reporting of IT assets, system performance and utilization.
May assume managerial responsibilities for the Information Technology Department in the absence of the Director of Information Technology as directed.
Perform other duties as required.
Bachelor’s degree in Business Administration, CIS or a closely related field or a combination of professional work experience in the occupational field or specialized subject area of the work assigned to the job may be substituted on a year-for-year basis for the bachelor's degree. If work experience is substituted, the applicant must be actively pursuing the degree with a completion date to be agreed upon between FRCC and newly hired.
Proficient in utilizing Microsoft Office Word, Excel, PowerPoint.
Excellent written, oral and interpersonal communication skills.
Masters degree in Business Administration, CIS or a closely related field.
Proficient in utilizing project management software.
Three to five years of demonstrated successful, progressively responsible professional level experience in information technology management which has led to a broad understanding of information technology issues and practices and management and supervisory practices and principles.
A minimum of 2 years supervisory experience.
Demonstrated experience in exercising independent judgment and initiative and in maintaining effective relationships with a wide variety of individuals in a complex organizational structure.
Experience in effective analysis and judgment in reviewing and interpreting policies. Ability to communicate effectively, orally and in writing.
Ability to mediate conflict and handle problems related to performance issues.
Experience working in a higher education/community college environment.
Experience in management of complex information technology projects.
Supervision of information technology staff.
TBD, Colorado, United States
65,000.00 - USD
Position Close Date