Under direct or general supervision, provides technical support and training on use of personal computers, printers, peripheral equipment, and network systems hardware and software; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering the on-campus WAN and LAN network systems; provides support and installation for software, desktop computer applications, and Internet/Intranet including e-mail; installs, configures, and repairs personal computer hardware and software systems; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives direct or general supervision from the Information Technology/Management Information Systems Manager. Exercises no supervision of staff.
Information Technology Technician II: This is the journey-level class in the information technology support series responsible for maintaining and troubleshooting application software and hardware such as Local Area Networks (LAN) and Wide Area Networks (WAN). The work involves frequent contact with others and coordination of multiple and concurrent activities. This classification is distinguished from the Information Technology/Telecommunications Technician by the latter’s specialized and more highly technical assignment of the installation, maintenance, and troubleshooting of telecommunications systems, in addition to performing all duties of the Information Technology I/II classification. It is further distinguished from the Senior Information Technology Technician in that the latter performs the most complex technical and specialized duties assigned to the class series, including some basic analytical work, and provides technical and functional direction to lower-level staff.
EXAMPLES OF ESSENTIAL FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Evaluates and responds to requests for computer assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.
Responds to inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Diagnoses problems, performs remedial actions to correct problems, and/or recommends and determines solutions.
Researches, resolves, and follow ups on routine user problems, and refers more complex problems to higher level personnel.
Delivers, installs, or assists personnel in the installation of personal computers, software, and peripheral components such as monitors, keyboards, printers, disk drivers, switches, hubs, and cabling.
Tests, clones, loads, and configures specified software packages such as network operating systems, word processing, or spreadsheet programs onto computer; may modify specific applications for use by division; deploys software, settings, scripts, and batch files to workstations remotely.
Troubleshoots LAN and WAN connectivity; performs point-to-point network troubleshooting, installation, and maintenance; replaces network lines as needed; makes network patch cables.
Creates email boxes for users and departments; troubleshoots email connection and storage.
Maintains hardware and software inventory and maintains the back-up systems.
Maintains the active directory of users by adding, removing, and/or editing users; creates access rights to users and user groups; creates groups and mailing lists.
Assists in coordinating activities with help desk, network services, or other information systems staff.
Trains users on software and hardware usages by providing instruction and documentation.
Provides updates, status, and completion information to personnel and/or users via voice mail, e-mail, or in-person communication.
Assists lower-level and new staff as required.
Participates in group problem solving activities to promote continual business process improvements and initiatives.
Performs other duties as assigned.
Applicable Federal, State, and local laws, rules, and regulations, and District and departmental codes, policies, and procedures.
Principles and practices used in the operations, maintenance, and administration of network operating systems, personal computer system hardware, and related software systems.
Techniques and methods of computer hardware and software evaluation, implementation, and documentation.
Personal computer and network system application software packages, including word-processing and spreadsheets.
Personal computers and peripherals, as well as, network hardware, including hubs, switches, and cabling.
Troubleshooting, configuration, and installation techniques.
Computer hardware, software, network technology, and operating system products.
Occupational hazards and standard safety procedures.
Business letter writing and record-keeping principles and procedures.
Methods, techniques, and practices of data collection and report writing.
Modern office practices, methods, and computer equipment and applications related to the work, including word processing, database, and spreadsheet software.
English usage, spelling, vocabulary, grammar, and punctuation.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, students, and District staff, including individuals of various ages, various socio-economic and ethnic groups.
Perform a variety of functions in the operation of a variety of computer equipment and peripheral components, including LAN and WAN systems; troubleshoot related problems and take appropriate action.
Identify and resolve hardware and software problems and perform minor repairs.
Setup PC and network hardware and install and configure software.
Train staff on software applications and hardware usage.
Work with and maintain confidential and sensitive information.
Prepare clear and concise reports, correspondence, and other written materials.
Interpret, explain, and ensure compliance with District policies and procedures, complex laws, codes, regulations, and ordinances.
Establish and maintain a variety of filing, record-keeping, and tracking systems.
Respond to and effectively prioritize multiple phone calls and other requests for service.
Make accurate arithmetic and statistical computations.
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
Operate modern office equipment including computer equipment and specialized software applications programs.
Use English effectively to communicate in person, over the telephone, and in writing.
Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to the completion of the twelfth (12th) grade supplemented by some college-level courses or technical or vocational training in computer science or related field and two (2) years of responsible technical experience performing technical support and network administration on personal computers and peripheral equipment including software administration in a multi-user environment. An Associate Degree in computer science, information technology, or closely related field is desirable.
Licenses and Certifications:
Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.
To ensure full consideration, qualified candidates must submit:
Compton Community College District Classified Application Online
Upload the following documents:
Cover Letter (Letter of introduction highlighting your education and experience.)
Copies of pertinent transcript(s)
*Transcripts from countries other than the United States must be evaluated by an agency that is a member of the National Association of Credentials Evaluation Service (NACES)
ALL APPLICATIONS MATERIALS MUST BE SUBMITTED ONLINE.