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College Service Representative
Rowan–Cabarrus Community College in Salisbury, North Carolina
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Date Posted 05/13/2014
Admin-Other Administrative Positions
Employment Type Fulltime
Application Deadline 05/26/2014

Posting Details


Posting Number: Regular_0090757
Position Title: College Service Representative
HR Job Title: Administrative Services Assistant
Pay Range:  
FLSA NE = Non-Exempt
Position Type: Staff
Position Summary:

Under general supervision of the Customer Service Manager, provide excellent customer service by assisting the students, faculty, and general public in all aspects of their interaction with RCCC including providing information about courses, certificate programs, registering students via telephone, fax, web mail and in person, and other forms of electronic communications. Prepare appropriate forms and solve enrollment discrepancies.

Provide general information to the students, faculty, and public regarding procedures related to certificate completions, VA benefits and financial assistance. Provide ideas and input on methods to improve the services that enhance the student experience.

Provide cashiering services to include taking payments for fees and tution.

Must be availalbe to work at all college locatons including possible evening hours.

Staff Required Education/Experience:

High School Diploma or equivalent (G.E.D.), and six (6) months of clerical, customer service, oroffice experience; or, an equivalent combination of education and experience sufficient tosuccessfully perform the essential duties of the job such as those listed above.

Faculty Required Education/Experience Skills:

High School Diploma, 1-2 years of direct customer service experience, and strong computer skills.

Desired Education/Experience/Skills:

Associate Degree, community college work experience, call center or customer facing services experience, strong computer experience.

Other Knowledge, Skills and Abilities:  
Department: Navigation Station
Work Hours:

M-Th 7:30am – 7:00pm and Fri 8:00am – 5:00pm.

Posting Date: 05/12/2014
Closing Date: 05/26/2014
Open Until Filled No
Special Instructions to Applicants:
*Please mention CommunityCollegeJobs.com to employers when applying for this job*
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