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Assistant Director 3, Orientation and Transition (OSS)

Job Description

Position Title

Assistant Director 3, Orientation and Transition (OSS)

Open Internally or Externally

External

Reports to (title)

Director, Orientation and Student Success

Department

Orientation & Student Success-4B6

Requisition Number

23157

Position Type

Replacement

Job Category

Staff

FT/PT

Full-time

Starting Salary

$60,979.00 - $62,500.00

Job Open Date

01/04/2023

Open Until Filled

Yes

Priority Review Date

01/17/2023

Job Summary

Under the minimal supervision of the Orientation and Student Success (OSS) Director, the OSS Assistant Director (AD) will have primary responsibility for the development, implementation, and assessment of programs supporting the transition and orientation of new students to Salt Lake Community College (SLCC). In addition to acting in an advisory capacity to the Director regarding the development of the department’s purpose and goals, the AD will be responsible for the recruitment, training, and supervision of a team of professional staff members, student leaders, and campus partners in charge of developing, planning, implementing and expanding orientation programs, including academic pathway orientations, online, international and transfer student orientations, and new high school district-wide pipeline orientations. The AD will also work with their team and other key stakeholders to lead college-wide welcome week events, new student publications, transition support services, course registration assistance, and ensure continuity and synergy among all programs for new students.

The AD will work as a member of a nationally recognized team and with both Student Affairs and Academic Affairs personnel to effectively design, implement or supervise programs that orient new students to higher education, helps them persist at SLCC, and advance retention goals as part of a comprehensive student-success program.

Essential Responsibilities and Duties

Manage the Work of Staff
  • Hire, train, supervise, and manage the workload of full-time professional staff members, and various part-time specialists, support-staff, and student leaders.
  • Organize, plan, and lead services that support the enrollment and persistence of new students.
  • Create objectives and delegate tasks, providing feedback, and evaluating the performance of a team.
  • Budget, monitor, spend, and allocate fiscal resources in alignment with goals and priorities of the department.
  • Advise the OSS Director regarding the goals and objectives of their team in alignment with SLCC’s strategic plan.
  • Work independently and with a high level of autonomy to resolve day to day problems and ensure the delivery of high-quality services.
  • Facilitate professional development sessions aimed at making staff more effective public speakers, coaches, and advocates.

Lead Student Orientation Programs
  • Work collaboratively with other departments and OSS staff members to plan, market, and coordinate new student orientations, registration seminars, as well as be accountable for orientation programming budgets, staffing program design, and implementation.
  • When necessary, work with professional staff to seek out sponsorship and alternative funding sources.
  • Evaluate, enhance or update new student orientation presentations and publications in order to increase their efficacy and relevance, particularly for nontraditional, first-gen and/or transfer students.
  • Act as a consultant to all programs which support new students’ transition and orientation to SLCC.
  • Oversee the development and expansion of SLCC Days within feeder high school districts, enhancing partnerships with area school districts and relevant campus departments.
  • Oversee the online orientation, working with IT, campus partners, and outside vendors to ensure the effective delivery of content and information.
  • Initiate, develop, and design programming to support orientation and transition activities, including new student orientations and lunch and learns.
  • Participate and oversee the delivery of presentations, workshops and programming materials.
  • Advise the OSS Director on the long-term needs of the orientation program, and when needed act and make decisions on his behalf regarding Orientation programs.

Lead Transition Programming and other Enrollment Support Services
  • Work with key stakeholders to lead college-wide welcome and transition support services and activities during the first weeks of each semester.
  • Support and supervise first-year course registration and support initiatives.
  • Research technology that can improve the enrollment process and transition support services and devise ways to align our work with best practices.
  • Manage a budget for transition programming.
  • In partnership with key staff and faculty, develop and implement welcome and transition programming designed to support underrepresented populations.
  • Collaborate with key campus partners to implement and enhance a comprehensive college transition program for new students and their families.
  • Attend departmental meetings, serving or chairing committees focused on transition and enrollment services.

Lead Assessment and Evaluation Efforts
  • Assist the OSS Director with the development of the department’s vision, purpose and goals, including tracking and reporting of outcomes in relation to the goals of transition and orientation initiatives.
  • Create mechanisms to assess the efficacy of OSS initiatives, collecting and reporting data specific to the enrollment and retention of new students.
  • Assess program effectiveness and make improvements on the go, troubleshooting issues as they arise.
  • Report on OSS goals and progress to a variety of audiences, including administrators, faculty, community groups and students.

Other duties as assigned.

Minimum Qualifications

To be considered for this position, all candidates must have:
  • A bachelor’s degree, preferably in educational psychology, sociology, education, communications, ethnic studies, or related field.
  • Five (5) or more years of direct, paid full-time work experience in program and personnel management. Part-time experience will be pro-rated. Experience can be traded off with education in a 2:1 ratio (two years of additional education beyond a bachelor’s degree equals one year of related experience).
  • Experience developing and leading orientation, transition, and student success programs or services.

Preferred Qualifications

Preference will go to candidates who have:
  • A master’s degree in a related field.
  • Experience supervising and coaching staff.
  • Higher education experience in 2-year schools.
  • Bilingual or multilingual ability and related cultural competencies.
  • Experience working with a highly diverse student body and/or staff.

Knowledge, Skills & Abilities

KNOWLEDGE OF:

  • College enrollment procedures, higher education policies, campus resources and student services, with an emphasis in understanding best retention practices for first-year students.
  • Presentation and public speaking strategies, including technology and multimedia skills that facilitate acquisition of knowledge.
  • Theory as it applies to supervising employees, programs and services.
  • Culturally relevant pedagogy, learning theory and teaching methods, inclusive of community college students’ learning styles and needs, with an emphasis on students from diverse ethnic backgrounds, low-income students, students with disabilities, adult, and English language learners.
  • Marketing and promotion principles, which includes knowledge on how to design, and implement a marketing campaign to promote orientation, transition, and retention programs and services to students, faculty, staff, and the community.
  • Programs, curriculum, and research in the area of college student success and engagement, first-year orientation, transition and retention, goal setting, and the decision-making process as it relates to college persistence.
  • Program development, implementation, and evaluation, as well as effective analytical and strategic planning techniques.
  • Challenges and barriers underrepresented, first-generation, and racially minoritized students face in their higher education journeys, and best practices for student success.
  • Identity development theories, particularly those related to racially minoritized peopled and the intersection of gender, sexuality, class, legal status, and ability.
  • Supervision methods and professional development training strategies designed to empower and motivate their staff.
  • Assessment methods, including data collection, analysis, and reporting.
  • Trends and complexities associated with higher education and public education partnerships.

ABILITY TO:

  • Communicate effectively, both in writing and orally, with a broad range of diverse people with varying abilities, cultures, and ethnic backgrounds.
  • Develop and maintain professional working relationships with the OSS Director and model open communication with colleagues, administrators, students, and the community at large – including parents and family members of new students.
  • Lead discussions and supervise the delivery of high-quality presentations to large and small groups of students in new student orientations, transition and retention programming.
  • Demonstrate initiative, creativity, teamwork, conflict resolution, and decision-making skills as part of a refined leadership style.
  • Form objectives, be self-directed and use originality and ingenuity to resolve day-to-day problems and answer questions regarding the program and services they are leading.
  • Stay current on policies, practices, and challenges that impact new student orientation, transition and retention trends.
  • Hire, train, supervise, and manage the workload of professional, specialist, peer mentors, and/or support staff members, including establishing and delegating tasks, and integrating resources, policies, and information for the determination of procedures, solutions, and other outcomes.
  • Teach workshops and classes focused on orienting students to higher education with the goal of preparing them to succeed in college.
  • Work ethically with confidential information, and work with others to maintain confidentiality of records and information.
  • Maintain a flexible schedule with some evening shifts and campus rotations required.
  • Partner with staff across Student Affairs and Academic Affairs to plan orientation and transition programming. Be accountable for programming budgets, staffing, program design, and implementation.
  • Communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College.
  • Work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.

Non-Essential Responsibilities and Duties

Take responsibility for professional development through current reading of research on the persistence, retention, attrition and success of students.

Special Instructions

  • Full consideration will be given to applicants who apply on or before the priority review date indicated above.
  • More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx

SLCC Highlights

Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging HSI, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.

FLSA

Exempt

SLCC Information

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”).

This position may require the successful completion of a criminal background check.

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