Police Telecommunications Operator - Staff Pool - 18001TC
Serve as primary communications contact for Houston Community College (HCC) community and for field officers needing assistance and/or information. Receive, evaluate, and disseminate security information. Maintain accurate and up to date police and security report files, including the handling of highly sensitive and confidential information. This position is licensed and regulated by the Texas Commission on Law Enforcement Standards and Education and the Texas Department of Public Safety.
The Houston Community College Police Dispatch center operates 24-hours, 7 days a week. Individuals hired for this position are required to work any assigned shift including weekends, days, evenings, nights, and holidays. This position also involves working extended workdays outside of regular working hours and on-call status.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Serve as primary contact for the HCC community needing police/security assistance via multi-modal communications; radio, telephone, e-mail, and electronic record management systems;
Coordinate with other agencies for emergency response to college facilities, 24 hours a day, seven (7) days per week;
Receive, evaluate and send appropriate, timely police/security assistance on emergency and non-emergency calls received from the college community;
Maintain 24-hour system-wide capability to coordinate notifications and communications needed in event of emergencies or disruptions of facility operations;
Receive, evaluate, and disseminate information received via the Texas Law Enforcement Telecommunications System, The National Crime Information Center, the Texas Crime Information Center, and local Criminal Justice/Law Enforcement databases in and accurate and timely manner;
Serve as primary contact via police communications network for field officers needing assistance and information during both routine and emergency situations;
Maintain accurate and up to date police and security report files, including the handling of highly sensitive and confidential information;
Maintain a computerized active daily duty record reflecting officer and duty location assignment;
Operate multi-modal (Voice,SMS/Text, social media ) mass-notification system relaying prompt/accurate emergency information to students and staff; and
Accurate, timely entry of Real Time data into the Police Computer-Aided Dispatch System (CAD).
To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.
Applicant must pass a complete criminal history and background check and have no convictions for any felony offense. Applicant must not have been convicted of any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years, and must not have received probation or court-ordered community supervision for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order. Applicant must not be currently charged with any criminal offense for which convictions would be a bar to licensure.
High school graduate or have passed a general educational development (GED) test indicating high school graduation level. College Associates degree preferred.
Valid Basic Telecommunicator Certification from the Texas Commission on Law Enforcement Standards and Education
Must meet and maintain all requirements for licensure as a TCOLE Telecommunicator as outlined in (TCOLE) Texas Commission on Law Enforcement.
Two (2) years higher education /campus police dispatching experience preferred. Previous police/dispatch communications experience preferred.
KNOWLEDGE, SKILLS AND ABILITIES
Employees in this position will be scheduled to work rotating shifts in a 24/7 environment. Employees will be expected to work holidays, nights and/or weekends to meet staffing and scheduling requirements;
Able to multitask, coordinate simultaneous mental, manual and visual activities in a fast-paced work environment;
Able to observe situations analytically and objectively, and relay observed details in a prompt and accurate manner;
Able to communicate effectively (English) with a diverse population. Additional languages preferred;
Working knowledge of computer technology and equipment required, with working knowledge of the following preferred: Computer-Aided Dispatch Systems (preferably Crimestar), MS Office Suite, Windows and DPS OMNIXX database. Must be a proficient typist – computerized typing evaluation may be required;
Current TLETS, NLETS, TCIC/ NCIC dispatch certifications required. TCLEOSE Intermediate or higher telecommunications license preferred;
Applicants not currently certified are required to successfully complete TLETS, NLETS, TCIC/NCIC certification training courses within 6 months of employment; and
Able to exercise proper judgment in interpreting and adapting guidelines, such as policies, regulations, and precedents
This position requires the satisfactory completion of a detailed work history and criminal background investigation by law enforcement to determine the applicant’s ability to meet minimum Texas Department of Public Safety and TCOLE qualifications regarding police telecommunications employment
Per HCC Policy C: 4.7 Drug and Alcohol Free Workplace, a drug and/or alcohol test is required if a conditional job offer is made.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
This job description may be revised upon development of other duties and changes in responsibilities.
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
Some of the brightest minds in academics and business are choosing HCC as their teaching home. When you join our talented faculty team, you’ll play a special role as teacher, mentor and academic advisor. We’ll support you in your professional development as you contribute your knowledge and expertise to HCC, our students and the community.
Houston is a city with limitless possibilities:
Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
Approximately 145 languages are spoken here.
Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
David Cross, Director EEO/Compliance, Title IX Coordinator Office of Institutional Equity
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.