Job Description

Date:                                     February 21, 2023

Position Title:                     Office Support, Disability Support Services Testing Proctor

Department:                      Disability Support Services

Job ID:                                   1481

Work Hours/Schedule:  40 hours/52 weeks

Compensation:                 APSS, Level B - $17.25/hour

Reports to:                          Program Director, Disability Support Services

Posting Close Date:          Open Until Filled

 

BENEFITS

Grand Rapids Community College provides an excellent benefits experience for our GRCC family.  Our benefit package is designed to enhance employees' health and well-being.  Part-time employees have different benefits outlined in the specific collective bargaining agreements and handbooks. Below is an overview of these benefits, additional details are available on the Human Resources/Benefits website:

• Six health insurance plan options (includes a high deductible plan with a health savings account option).
• A unique dental & vision reimbursement program (includes coverage for adult orthodontia & lasik eye surgery).
• Employer sponsored retirement plans as well as voluntary retirement savings plans (403b or 457 plans)
• Tuition benefits at GRCC for you, your spouse and your dependents.
• Tuition reimbursement at other higher education institutions for you.
• Generous time off that includes sick, vacation and personal leave banks.
• Paid holidays and holiday shutdown period in late December!

 

SUMMARY

The Disability Support Services (DSS) Testing Proctor is responsible for the coordination and operations of the Disability

Testing Center. The Disability Testing Center provides testing accommodations for qualified GRCC students. The

The Disability Testing Center is part of the overall operations of the DSS department. This person sits at the Testing Center and is the primary professional responsible for various aspects of processing and proctoring tests. The day to day

responsibilities of this position include checking in students, answering phones, scheduling appointments, supporting

student employees, managing the coordination of a variety of tests, ensuring confidentiality, accessibility and test

security, placing orders for alternative textbooks, demonstrating assistive technology to students, and generally

ensuring that testing accommodations approved by DSS are implemented as required under the Americans with

Disabilities Act. This position must interact effectively in a fast paced, high traffic environment that works with students,

faculty and staff.

 

Essential Job Functions

• Provide a friendly, supportive and welcoming student experience and environment while demonstrating

highest level of confidentiality and appropriate discretion.

• Schedule, administer and monitor testing accommodations including: test reading, scribing, print enlargement,

as well as set up various technologies used during test taking.

• Maintain appropriate confidentiality with student accounts and information.
• Understand the nature of the ADA and the importance of timely accommodations.
• Adhere to GRCCs testing standards while meeting ADA accommodation requirements and verify student

eligibility for services.

• Manage and resolve routine problems and conflicts for test takers, staff and DSS employees.
• Hiring and training student employees to support testing operations.
• Serve within the DSS Office, by providing information about the testing accommodations process, reporting

testing anomalies, and working with counselors/advisors to teach policies and procedures to students.

• Assist other offices on campus with guidelines to ensure uniformity of accommodated testing.
• Provide touble-shooting assistance, when required, including fixing technical problems and/or contacting the

appropriate technical hotline or GRCC IT Support.

• Manipulate Word, PDF, print and audio tests in order to convert documents to the most accessible format.
• Create and maintain effective communication among students, faculty and staff regarding testing procedures

and the accommodation process.

• Be available for disability testing issues during assigned work schedule.
• Answer telephone, check voicemail and email daily, taking action as needed.
• Manage resolution of routine student service issues using sound judgment and coordinate resolution of

significant student service issues with the appropriate supervisor and staff.

• Align work with Academic Testing Center and work in collaboration with Academic Testing Center staff.
• Seek ongoing professional development of test center security and management.
• Perform other duties as assigned by DSS Supervisor or Assistant Dean of Student Success.
• Regular attendance during scheduled hours is required. Being present is essential for performing the essential

functions of this position.

 

Marginal Job Functions

• Assure access to alternative textbooks by obtaining quotes, ordering from publisher or textbook supplier.
• Alternative textbook creation using scanning and OCR process when no other option is available.
• Print transcripts, schedules, and other student record information as requested.
• Provide limited support to students by troubleshooting technology and alternative format issues, contacting IT when necessary.
• Assist IT in the review of purchase requests and adaption of new adaptive/assistive technologies to be used in the DSS Testing Center.

 

JOB SPECIFICATIONS

Education/License

• Associates degree or comparable combination of relevant education and experience required.

 

Work Experience

• A minimum of three years of testing or other customer service experience required, preferably in a higher education setting.
• Some experience related to disability, accessibility and access related technology preferred.
• Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.

 

Competencies

• The following competencies are essential and will be evaluated for our candidates through the evidence-based selection process:

Foundational Competencies

• Responsibility
• Teamwork
• Adaptability
• Listening
• Achievement
• Information Skills
• Speaking
• Decisive

Occupational Competencies

• Getting Information
• Communicating with Supervisors, Peers, or Subordinates
• Interacting With Computers
• Establishing and Maintaining Interpersonal Relationships
• Organizing, Planning, and Prioritizing Work
• Documenting/Recording Information
• Processing Information
• Identifying Objects, Actions, and Events
• Updating and Using Relevant Knowledge
• Performing Administrative Activities
• Making Decisions and Solving Problems
• Communicating with Persons Outside Organization
• Evaluating Information to Determine Compliance with Standards
• Monitor Processes, Materials, or Surroundings
• Resolving Conflicts and Negotiating with Others

 

Equipment Use/Knowledge/Skills/Abilities

• Basic knowledge of ADA and related laws and requirements.
• Demonstrated ability to work effectively with a diverse population which includes individuals with disabilities.
• Proficient computer skills in Microsoft Office (MS Word, Excel, Access, PowerPoint) Gmail Suite required,

recommended PeopleSoft, Image Now and other database systems.

• Demonstrated ability to learn and master new software and software systems.
• Ability to efficiently conduct a test administration from beginning to end.
• General knowledge of the principles of testing including test security, confidentiality and appropriate discretion.
• Proven ability to do detailed work independently with highest level of accuracy
• Ability to handle multiple tasks; self starter.
• Demonstrated initiative and problem-solving abilities and be able to exert initiative, critical thinking and resourcefulness.
• Ability to gain strong working knowledge of GRCC catalog, policies, and procedures.
• Excellent interpersonal, problem solving, analytical and complaint resolution skills.
• Excellent organizational skills and the ability to prioritize and complete tasks in a timely manner.
• Excellent verbal and written communication skills.
• Project a professional image including punctuality and good attendance record.
• Strong interpersonal skills and demonstrated ability to work as part of a team.

 

Mental Demands

• Be creative and innovative including problem-solving abilities.
• Work under pressure while possessing mature judgment and flexibility in regards to interruptions.
• Patience and understanding in regards to working with a diverse population of students.
• Use good judgment in handling sensitive or difficult situations in a pleasant and professional manner.
• Use high moral and ethical standards to ensure testing integrity is maintained.
• Ability to prioritize and organize.

 

Physical Demands

• Must be able to lift and move 5 pounds.
• Must be able to work at a computer station.
• Must be able to be mobile in the testing center and in other testing locations across campus.
• Must be able to visually observe testers behaviors and actions via video and screen sharing to ensure test integrity.

 

Working Conditions

• Grand Rapids Community College will comply with any mandated health and safety requirements.  Employees will be directed to our GRCC Policy(s) for compliance information.

 

METHOD OF APPLICATION

Grand Rapids Community College is only accepting online applications for this position at https://www.grcc.edu/jobs. Submit a cover letter and resume in one document. The opportunity to apply for this position will remain open until filled. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics.  The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

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