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Program & Digital Support Specialist
Job Description
Posting Number
PG190483CEPosition Number
WT-00042606-0323Position Type
NC Cooperative ExtensionJob City & State
Hendersonville, NCDepartment
NC Cooperative Extension- Henderson Co.Working Title
Program & Digital Support SpecialistAppointment
12 Month RecurringJob Type
Full-Time - PermanentFTE
0.9375Essential Job Duties
This position is a full-time, 37.5-hour per week position. The position is 100% funded by a combination of revenue from state and county funding.
The Extension Support Staff is a member of the staff of North Carolina Cooperative Extension (NCCE). The Extension Support Staff’s primary responsibility is to provide support to the Extension staff where assigned. The Extension Support Staff cooperates with colleagues in the NCCE and county leaders in performing assigned responsibilities.
The performance of assigned responsibilities is governed by the philosophy, objectives, policies, and procedures of the NCCE.
Primary Function of Organizational Unit
North Carolina Cooperative Extension gives our residents easy access to the resources and expertise of NC State University and NC A&T State University. Through educational programs, publications, and events, Cooperative Extension field faculty deliver unbiased, research-based information to North Carolina citizens. For more information visit www.ces.ncsu.edu
Henderson County is located in western North Carolina and is considered an emerging urban area, yet still has a largely rural community. For more information about Henderson County, visit the county website at https://www.hendersoncountync.gov
Other Work/Responsibilities
Receives telephone calls and visitors; gives out detailed information regarding program activities; refers caller to appropriate program area or personnel. Responds to inquiries from the public by telephone, e-mail and in person, regarding programs, related program services and upcoming events.
Completes a variety of monthly, quarterly, and annual reports. Reviews and verifies records and reports to ensure required information is complete and accurate.
Completes a variety of monthly, quarterly, and annual reports. Reviews and verifies records and reports to ensure required information is complete and accurate.
Establishes and maintains a variety of tangible files, filing and retrieving information, as requested by the Agent in their absence or as otherwise necessary.
Types materials from typed or handwritten copy using a variety of formats for preparing correspondence, reports, and manuscripts, with responsibility for accuracy of spelling, punctuation, format, and grammar.
Takes and prepares meeting minutes for distribution.
Prepares and disseminates mass mailings through regular mail, e-mail and Active Campaign.
Coordinates the logistics of program or training events including room or facility requirements and set up. Work requires welcoming and registering participants via email or hardcopy, collecting fees and processing accurately. Events may also include workshops, conferences, production meetings, field days, classes, achievement programs and advisory committee meetings.
Coordinates obtaining information for monthly bulletins, holiday flyers and other distribution outlets.
Assists Agents with special and recurring projects, promotional events, and related marketing efforts.
May serve as a program liaison for the Agent or as a representative for the program as requested.
Specialized marketing work is performed in creating newsletters, web pages and social media pages. Sends public service announcements to newspapers regarding upcoming classes. Maintains a program library of marketing collateral. Maintain supply of publications available for the public.
Identify if the Position is Mandatory / Essential / Key
Not ApplicableWork Schedule
Monday - Friday 8:30am– 5pm business hours, with occasional flex hours to attend night and/or weekend events to support 4-H programs.Minimum Experience/Education
Graduation from high school and two years office assistance and secretarial experience; or equivalent combination of training and experience.
Department Required Skills
Knowledge of computer applications is required including Active Campaign, Word Press, Microsoft Word, Excel, PowerPoint, Publisher, Facebook, and Instagram.
The ability to work on issues and maintain confidentiality is essential.
The ability to work on issues and maintain confidentiality is essential.
Must be highly motivated and innovative. Must be a good team member and support and develop a positive work environment.
Preferred Years Experience, Skills, Training, Education
- Strong oral and written communication skills.
- Fluency in Spanish both written and oral is a bonus (not required).
- Self-directed and self-motivated with the ability to multi-task and set priorities.
- Possess strong work ethic with skills in communications, networking, and public relations.
- Strong computer and technical competencies, including experience and knowledge in mass media, marketing, and presentations.
- Ability to create graphics for marketing, publication, and presentation purposes.
- Ability to work and interact with a diverse population.
- Excellent time and resource management skills.
- Ability to plan, organize, and work well with people.
- Developing constructive and cooperative working relationships with others and maintaining them over time.
- Communicating with people outside of the organization, representing the organization to customers, the public, government, and other external sources.
- Travel connected with official duties may be required. Required to have personal mobility/transportation and obtain/maintain valid driver’s license and appropriate liability insurance. Must have willingness to work necessary hours to fulfill job responsibilities (some evenings and weekends).
- The position requires lifting up to 50 pounds occasionally and up to 30 pounds frequently. The job also requires sustained periods of standing and sitting and occasional periods of kneeling, stooping and reaching. The job occasionally requires exposure to extreme heat and humidity and exposure to the sun.
- The person must be able to perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. The job requires appropriate visual acuity with or without correction and dexterity to perform the normal duties of the job.
Required License or Certification
Valid Driver’s License and reliable transportation required and must be maintained.
In order to operate a state vehicle, a valid Driver’s License is required and must be maintained.
In order to operate a state vehicle, a valid Driver’s License is required and must be maintained.
Valid NC Driver's License required?
YesCommercial Driver's License Required?
NoPhysical Required?
NoAnticipated Hiring Range
$32,562 - $35,000Internal Transfer Only
NoJob Open Date
03/21/2023Quick Link
https://jobs.ncsu.edu/postings/180893AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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