Under general supervision of the Customer Service Manager, provide excellent customer service by assisting the students, faculty, and general public in all aspects of their interaction with RCCC, including providing help desk and computer technical support and problem solving to end users.

Provide general information to the students, faculty, and public regarding procedures related to certificate completions, VA benefits and financial assistance, and information about courses, certificate programs.

Provide ideas and input on methods to improve the services that enhance the student experience.

Associate’s degree in information technology or a related field, and six (6) months of experience providing user support; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Community college work experience, call center or customer facing services experience, strong computer experience including Microsoft Office, strong communication skills, both written and verbal. Preferred experience with Active Directory password resets, data security knowledge.

Mon – Fri / 8 – 5pm

1. Provides help-desk telephone support and on-going troubleshooting assistance to users regarding information technology and/or hardware, software, and/or other related items. Assists higher levels with issues as required.

2. Installs and troubleshoots printers and other peripherals; resolves connectivity issues. Sets up new computers and configures workstations.

3. Maintains records of activities and prepares operational reports.

4. Performs other duties of a similar nature or level.