Position TitleRetention Specialist - EOPS/CARE/FYSI
DepartmentCounseling Services CAÑ (DEPT)
Percentage of Full Time100%
FLSANon-Exempt (accrues overtime)
Months per Year12
Min Salary$58,536 (annual)
Max Salary$74,844 (annual)
Position TypeClassified Positions
Who We Are
The San Mateo County Community District is committed to achieving educational equity for all students. As outlined in the District’s Strategic Plan, “success, equity, and social justice for our students are longstanding goals.” The District’s “Students First” Strategic Plan is focused on “Student Success, Equity and Social Justice.” We provide students with a rich and dynamic learning experience that embraces differences — emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.
The College and the District
Cañada College, which was designated as a Hispanic Serving Institution in approximately 2000, is part of the San Mateo County Community College District, which currently enrolls approximately 23,000 students, the majority of whom are from minoritized populations. Of the students at Cañada College, 3.0% are African-American, 0.1% are American Indian, 11.1% are Asian, 3.7% are Filipino, 36.8% are Latinx, 1.4% are Pacific Islander, 25.8% are White, 15.1% are Multi-Ethnic, and 2.9% are unknown.
Who We Want
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community College District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.
The Retention Specialist will work on outreach and retention efforts designed to foster student success in Extended Opportunities Programs & Services/Cooperative Agencies Resources for Education/Foster Youth Success Initiative (EOPS/CARE/FYSI). Under direction of the Dean of Counseling/EOPS/CARE Director, the employee performs a variety of preparatory work and planning, and under direction develops strategies to support and enhance student completion and success. Public contact is extensive and primarily includes students, faculty and staff, but can also include vendors and staff in other educational institutions and agencies, for the purpose of exchanging subject matter and procedural information. A high degree of independent judgment and creativity are required to resolve a wide variety of minor and occasional major problems that may arise. A Retention Specialist can perform a wide variety of duties within the scope of the classification.
Duties and Responsibilities
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.
1. Assists with retention activities for students in EOPS/CARE/FYSI, including developing strategies to enhance student completion and success. Assists in the planning and implementation of an academic support structure to include workshops, study groups, and other program activities as necessary
2. Attends meetings, conferences, and workshops to obtain current information about best practices and procedures that will help to improve retention efforts
3. Assists with outreach efforts for EOPS/CARE/FYSI
4. Attends events on-campus and off-campus to provide more visibility to these programs
5. Make presentations to small and large groups to publicize the programs and services
6. Assists students with completing the program applications and any financial aid forms required to meet program eligibility. Assists with reviewing EOPS applications to confirm eligibility
7. Responsible for tracking, monitoring, and following-up with students and/or faculty in regards to deficient Progress Reports and/or Early Alert notifications. This can include proactively meeting with students to monitor their progress; tracking student involvement in on-campus support resources, including academic counseling, as well as support services related to financial aid, scholarships, internships, transfer; maintaining an early alert system to identify students who are under-performing in specific coursework, and collaborating with instructional aides and tutors to intervene
8. Uses a variety of computer software to create, organize, and maintain program information/resources which can include gathering related student data; composing and preparing correspondence, reports, publicity and other materials; setting-up and maintaining online and manual files; entering, modifying and retrieving a variety of statistical and other data for special and regular reports and creating text messages to provide students with appointment reminders and other program related information
9. As the liaison for the college for former foster youth, attends meetings, activities, and trainings related to foster youth related issues. Collaborates with various departments, such as Outreach & Recruitment, Financial Aid, and Admissions & Records to assist students and connect them to various resources on and off campus
10. Participates in division and department planning activities
11. Assists with the EOPS Club. Works with faculty advisor(s) and student leaders of clubs to develop programs that promote academic success
12. Trains and leads the work of student assistants, clerical, and other staff as assigned
13. Will be required to work one evening during the week. In addition will need to attend activities/events periodically that are in the evening and/or weekend
14. Performs other related duties as assigned
• A combination of education and experience equivalent to a Bachelor’s degree in a specific or closely related field
• Successful work experience of increasing responsibility that has included event planning, assessment and evaluation
• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff
• Skill in oral and written communication, including public speaking
• Experience with researching, compiling data for and preparing statistical, narrative and other reports
• Experience with the use of a variety of computer software to prepare correspondence, memoranda and reports and to set up and maintain online and manual files
Knowledge, Skills and Abilities
1. Skill in establishing and maintaining respectful and sensitive working relationships with people who are diverse in their academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds
2. Skill in working with diverse adult learning styles
3. Skill in multitasking and workload prioritizing under deadline pressure, using independent judgment for decision-making
4. Skill in oral communication, including public speaking
5. Skill in written communication
6. Skill in the use of Microsoft Office Suite and web-based content management systems to compose and prepare a variety of correspondence, reports, publicity, and other materials
7. Skill in performing research in a designated subject matter area. Skill in organizing data, setting up, tracking, and maintaining data in electronic and manual files.
8. Skill in directing the work of others.
This classification requires sitting for various lengths of time; the ability to type, use phone, occasionally lift, carry, push, pull, or otherwise move objects of light to moderate weight; work at a computer, including viewing a monitor for various lengths of time, repetitive use of keyboard, mouse or other control device, dexterity of hands and fingers to operate keyboard; and ability to operate a motor vehicle and drive to off campus locations in order to perform the essential functions.
Spanish speaking desirable.
Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees’ Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.
First Review Date04/05/2019
Open Until FilledYes
Special Instructions Summary
Required Application Materials
All applicants are required to submit:
1. A completed online District application form (go to https://jobs.smccd.edu to complete the application and to apply for this position).
2. A resume that details all relevant education, training, and other work experience.
3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.
Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.
For questions related to this posting, please contact:
SMCCCD Office of Human Resources
3401 CSM Drive, San Mateo, CA 94402
Tel.: (650) 574-6555
Web Page: www.smccd.edu/hr
Conditions of Employment
Prior to employment, the selected candidate will be required to complete the following:
1. Submit official transcripts (applies to all faculty or educational administrative positions)
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process
5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.
Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation request forms and a copy of the Americans with Disabilities Act applicant procedures are available in the Office of Human Resources.
Annual Security Report
San Mateo County Community College District’s (SMCCCD) 2018 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2018 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2018 Annual Security Report is now available. The Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. You can obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000.