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Academic Advising and Retention Coach

Northwest Mississippi Community College

Job Description

The Academic Advising and Retention Coach, working within the Advising and Retention Center, will support the mission of the Northwest Mississippi Community College by assisting students to draw upon cultural, communal, and identity-based ways of knowing, being, and doing to achieve educational outcomes through developing holistic academic success plans, engaging in course selection and planning, and meeting graduation requirements. This is a full-time, 12-month position reporting to the Director of Advising and Retention Center. It is commensurate with experience and qualifications.


The Academic Advising and Retention Coach will work with students to develop course plans that support their career choices and degree requirements; recommend and/or approve exceptions to registration and other related academic policies and procedures; assist students through their college transition and academic milestones; teach and manage student success resources and initiatives; provide support through academic difficulties and learning, psychological, or physical challenges.


Additionally, this position will partner with academic support professionals to support NWCC students by training and mentoring students in areas such as student success skills and utilizing campus resources. The Academic Advising and Retention Coach Coach will be expected to be responsive to NWCCs strategic initiatives in the areas of enrollment advising, retention, student success, diversity, equity, and inclusion; and student engagement.


Required Qualifications:

  • Bachelors degree in Higher Education, Student Affairs, Counseling or a closely related field.

Preferred Qualifications

  • Experience working with first-year experience courses and student success programs.
  • Demonstrated commitment to Northwest Mississippi Community College, especially as related to access and student success.
  • Three to five years of related professional work experience
  • Demonstrated self-awareness, cultural competence, and achievement in working with diverse student populations.



General Advising (60%)

  • Demonstrate a strong commitment to diversity, equity, and belonging by creating and establishing practices that are appropriate for students' individual needs and identities.
  • Recognize, affirm, and help students to draw upon cultural, communal, and identity-based ways of knowing, being, and doing to achieve educational outcomes.
  • Demonstrate self-awareness of one's own cultural beliefs, perspectives, and privileges as a part of meeting the needs of all students in a fair, caring, and non-discriminatory manner.
  • Apply thorough knowledge of curricular options, requirements, policies, and academic planning skills to assist a caseload of 200-400 on-campus and/or online students in making registration choices that promote degree progress and attainment while optimizing collegiate engagement experiences.
  • Monitor and document student progress in order to proactively and, when necessary, intrusively intervene, advocate, and recommend resources and solutions to academic difficulties and barriers student experience in policies and processes.
  • In collaboration with faculty mentors, coach on-campus and online students through major and career decision-making processes to assist students in degree completion.
  • Create and utilizes a network of relationships with faculty, and student affairs educators to effectively deliver advising and support services.
  • Apply strong interpersonal techniques including active listening, empathetic responses, and questioning through in-person and virtual interactions to develop trusting relationships with students in order to promote their sense of belonging to campus.
  • Critically apply various student development theories and advising practices to assess readiness and then appropriately challenge and support students with diverse assets, needs, backgrounds, and talents to make informed decisions about personal, academic, and career goals.
  • Review student records and progress to certify degree completion and determine academic standing related to satisfactory progress policies and guidelines.
  • Evaluate and act upon requests for exception to policy through petitions; consult as appropriate with colleagues, faculty, and academic administrators in making final decisions.
  • Execute detailed degree planning through the use of technology and interpretation of data to communicate accurate information about students.
  • Counsel students using independent judgment and problem-solving skills.
  • Document meetings and email conversations with and regarding students on CANVAS
  • Assist in the development of advising procedures for new student orientation and serve as advisor during all orientation dates as well as critical advising times
  • Offer new, creative, and innovative approaches and practices to accomplish academic advising goals including the use of group modalities.


Student Success Coaching (20%)

  • Collaborate with the Director of Advising and Retention Center on the development, implementation, and assessment of a comprehensive student success and retention plan to include strategies and interventions informed by theory, inclusive and equitable practices, and data-informed practices that enhance student retention and graduation rates.
  • Participate in the planning and implementation of student success initiatives, workshops, orientations, and other programs.
  • Collaborate with a small team to develop and modify student success and retention curriculum and programming for new students.
  • Provide student success coaching and mentoring guiding students from orientation through matriculation and onward to completion.
  • Recognize, affirm, and help students to draw upon cultural, communal, and identity-based ways of knowing, being, and doing to achieve educational outcomes.


Leadership (20%)

  • Remain current and involved with comprehensive and function-specific student affairs professional associations and emerging trends in the field.
  • Provide input on the development, evaluation, and continuous improvement of advising systems and processes.
  • Contribute toward program development and evaluation metrics.
  • Leverage existing technology to foster better outreach to students to promote timely academic progress toward a degree.




To apply, please attach and submit the following:

  • Application at www.northwestms.edu
  • Cover Letter
  • Resume
  • Transcripts
  • Three (3) professional references




Northwest Mississippi Community College is a two-year, open access public community college primarily serving 11 counties in northwest Mississippi. Our vision states that “Northwest Mississippi Community College transforms our students lives, enriches our communities, and strives for excellence in our educational programs and services.”


Northwest Mississippi Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award the Associate of Arts degree, the Associate of Applied Science degree and certificates in career education. Questions about the accreditation of Northwest Mississippi Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOCs website (www.sacscoc.org).

Affirmative Action

Northwest Mississippi Community College does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation, gender identity, age, or status as a veteran or disabled veteran in all its programs and activities. Northwest Mississippi Community College prohibits sexual harassment and all forms of sexual violence, regardless of sex, gender identity or sexual orientation. The following have been designated to handle inquiries regarding non-discrimination policies: Americans with Disabilities Act of 1990/Section 504 of the Rehabilitation Act of 1973: Disability Support Services Coordinator, Tate Hall, P.O. Box 7046, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 562-3309, e-mail address mkelsay@northwestms.edu; Title II of the Age Discrimination Act: Vice President for Finance and Administration, James P. McCormick Administration Building, P.O. Box 7017, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 562-3216, e-mail address jhorton@northwestms.edu; Title IX of the Educational Amendments of 1972/Title VII of the Civil Rights Act of 1964: (For student-related matters) Associate Vice President for Student Services and Enrollment Management, Tate Hall, P.O. Box 7010, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 562-3409, e-mail address trush@northwestms.edu or (for employment-related matters) Director of Human Resources, James P. McCormick Administration Building, P.O. Box 7038, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 560-5216, email estanford@northwestms.edu.

Safety Statement

The safety and security of students, faculty, and staff is very important to Northwest Mississippi Community College. A copy of the Annual Security Report, published annually by the Campus Police Department, details Northwest policies and procedures regarding campus safety. A copy of the report, which contains the annual crime statistics report, is available online in the current Northwest Bulletin (www.northwestms.edu/bulletin) or on the Northwest website (www.northwestms.edu) and in printed form upon request from the Campus Police Office at (662) 562-3314.

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