Position TitleSpecialist II, Student Services Jordan Campus (Part -Time)
Open Internally or ExternallyExternal
If faculty, tenure track statusNot Applicable
Reports to (title)Manager
DepartmentStudent Services South Region
Job CategoryPart-Time Staff - Variable
Initial Work LocationJordan Campus
Starting Salary$12.24 - $13.46
Job Open Date04/17/2019
Open Until FilledYes
Priority Review Date04/23/2019
Serve as front-line contact for students, staff, faculty, community members, and guests at the Jordan Campus. Assist current and prospective students by providing accurate information on college programs and services over the phone and in-person. Assita with admissions, registration, and records processes. PErform functions related to the Information Desk, including OnCard, parking, and cashiering services.
Part-time position at the Jordan Campus Student Services Desk on Monday, Tuesday, Thursday 7:45 AM – 1:30 PM, Wednesday 7:45 AM – 2:00 PM, Friday 7:45 AM – 12:30 PM.
Essential Responsibilities and Duties
Create a welcoming environment for students, staff, faculty, and community members.
Use college software (Banner, MySLCC, and SLCC website) to troubleshoot issues with application and registration. Assist students with the admission and application process. Help process transcript requests, residency documentation, enrollment verification forms, and other documents. Make referrals as appropriate.
Disseminate general information, including information about events, approved safety/security procedures, and institutional policies.
Participate in staff meetings and training to stay current on college information.
Essential Responsibilities and Duties Continued
Assists students in the following areas, including but not limited to:
• Participate in the daily operation of the center. Respond courteously and promptly to in-person and telephone inquiries
•Work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students in a warm inclusive manner.
•Provide accurate, consistent information.
• Assist students and potential students with admissions applications, registration, records, SLCC systems, financial aid, DRC accommodations, parking, printing, and other questions.
• Cross-train with the Information Desk to use college Blackboard system to create OneCards. Take payments for events, transcripts, and other fees. Reconcile cash at the end of the day.
• Other duties as assigned.
Experience specific to higher education
Bilingual or Multilingual
Knowledge of and experience with Banner and Blackboard
Experience working with a diverse population
High School diploma or GED
One (1) year work experience in higher education or customer service
Basic computer literacy, including word processing, data management, and internal navigation
Knowledge, Skills & Abilities
Excellent customer service skills, cultural competencies and sensibilities.
Ability to work collaboratively with other office staff at a variety of campuses and departments.
Organizational and processing skills with a high level of accuracy.
Reliability, punctuality, and ability to work independently.
Ability to communicate effectively with a broad range of diverse people and maintain good working relationships across the College.
Ability to provide exceptional service to students, potential students, faculty, staff, and community members from diverse academic, socioeconomic, cultural and ethnic backgrounds, including those with disabilities and language barriers.
Effectively convey and receive messages in person as well as via phone and email.
Basic computer literacy, including word processing, data management, and internal navigation.
Analytical and systematic approach to problem-solving.
Ability to follow oral and written procedures and instructions.
Ability to work with a diverse group of students, faculty, and staff, including those with disabilities and special needs in an academic setting.
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty and staff, including those with disabilities.
Part-time position at the Jordan Campus Student Services desk on Monday, Tuesday, Thursday 7:45 AM – 1:30 PM, Wednesday 7:45 AM – 2:00 PM, Friday 7:45 AM – 12:30 PM.
Approximate 28 hours per week, up to 125 hours per calendar month.
*Please indicate on your resume if your work experience is full-time or part-time.
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”).
This position may require the successful completion of a criminal background check.