To provide academic advising and related support to new students through the admission and initial career pathway process at Austin Community College (ACC) striving to remove obstacles in their career path.
Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.
Provides academic advising to students by reviewing areas of study, explaining career options along with various degree plans, college readiness, assessment and financial aid information, steps to enroll, and career and transfer options to consider.
Promotes registration and enrollment at ACC.
Assists prospective and new students in registering and enrolling in Austin Community College (ACC) by discussing benefits of attending the college and working with them in overcoming enrollment obstacles.
Provides support to new students with submission of transcripts, completing entry assessments including interpreting test scores and other information for the Texas Success Initiative (TSI) and related student plans, and complying with other requirements such as the meningitis vaccination.
Identifies special populations such as students with disabilities or dual credit/ veterans/ foster care students and provides referrals to appropriate intervention resources, ACC programs, and support staff upon enrollment.
Conducts communication campaigns with outbound calls, emails, or social media to prospective students who have expressed an interest in attending ACC.
Provides on-going quality communication, effective customer service, and advising support to prospective and enrolling students by using consistent, effective outreach and follow-up contacts including in-person advising sessions, phone calls, and digital communication; documents and tracks contact data into computer systems ensuring compliance with any regulatory requirements.
Works collaboratively with other student services and instructional departments to remain current on college information, class information, and to ensure student satisfaction.
Maintains and updates records and files and submits recruiting reports using Constituent Relationship Management (CRM) Recruit and other software systems as appropriate.
May staff College Destination Centers (CDC) when direct student support is necessary for enrollment campaigns or perform other enrollment, recruiting duties when necessary.
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Best practices for higher education recruitment and enrollment strategies.
College admissions, procedures, programs, careers, and courses.
Student database systems.
Constituent Relationship Management (CRM) Recruit or other contact management systems.
Multicultural education programs and systems.
Understanding testing techniques and test results.
Principles of research, public relations, publicity, and especially marketing to new students.
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Maintaining an established work schedule, which may include evenings and weekends.
Establishing rapport and maintaining effective working relationships.
Effectively using interpersonal and communications skills, including the use of tact and diplomacy.
Effectively using organizational and planning skills.
Making individual and group presentations.
Interacting with persons of diverse backgrounds.
Maintaining confidentiality of work-related information and materials.
Able to establsh rapport and engage students/prospective students and working with them in overcoming enrollment obstacles.
Critical thinking and problem solving skills.
Use a variety of spreadsheet, word processing, database, and presentation software.
Required Work Experience
Two years related work experience.
Preferred Work Experience
Required related experience including experience with Constituent Relationship Management (CRM) recruiting systems or other contact management systems.
Valid Texas Driver's License and reliable transportation for local Austin area travel.
Work is performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Occasional lifting of objects up to 10 pounds.
Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
ACC Benefits Overview
Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.
Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.