This position reports to the Director of Continuing Education and works closely in the strategic planning of the program and the selection and development of sites in the community. The Program Specialist of Continuing Education works to manage, develop, implement and evaluate a large (1,500 students a quarter) C.E. program. The associated duties include course development, hiring of faculty, and schedule development as well as customer service support.
First Review date of application on Monday, June 3, 2019; this position will be open until filled.
Seattle Colleges are committed to recruiting dedicated faculty and staff who together create a welcoming academic climate that reflects the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation.
This position is governed by a collective bargaining agreement with representation by WFSE and is subject to union shop provisions.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Manage, develop, implement and evaluate the Continuing Education quarterly class schedule.
Coordinates textbook and supply lists with instructors; provides list of other textbooks to Bookstore.
Assist Director in monitoring enrollment trends and instructor's issues to determine class additions, cancellations or instructor replacements.
Assist Director in identifying program areas for growth and classes to cut.
Schedule on campus CE classes, pooled classes and UGotClass classes. Assist in selecting and developing site for Continuing Education instruction in locations throughout the community, including coordinating with I/T and Media Services and Rental staff to provide required room setup, equipment and A/V support.
Manage, track and reconcile credit card purchases and transactions.
Manage and track classroom key requests with the Lock Shop.
Assist Director in recruiting, interviewing, selecting and processing, and onboarding all instructors for Continuing Education classes.
Thorough knowledge and ability to perform computer-based course management, registration, student rosters, instructor data information and student data information as a back-up support to Program Coordinator.
REQUIRED EDUCATION, EXPERIENCE & ABILITIES:
Strong written communication skills
Successful presentation skills using print and computer-based materials to audiences of Continuing Education
Ability to use personal computers for word processing, databases, budgeting and reporting.
Proven excellent customer service skills over the phone, email, and in person.
Comfortable in a busy environment and able to respond quickly to emerging needs.
Detail-oriented and organized with excellent follow through.
Team player, easy to work with, excellent communication skills.
Able to work with difficult customers, solve problems, and resolve conflicts tactfully.
Demonstrate an understanding of serving diverse populations.
Competency using the statewide HP 3000, 25Live and CampusCE Course Management/Registration software or other learning management systems a plus.
Seattle Colleges follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:
· Ability to operate office equipment
· Ability to read and verify data and prepare various materials
· Ability to exchange information on the phone or in person