This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.
The Chronicle of Higher Education’s “Great Colleges to Work For” is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.
Lone Star College was recognized in five areas: Confidence in Senior Leadership; Diversity; Facilities, Workspace & Security; Job Satisfaction; and Work/Life Balance.
Campus Marketing Statement
Lone Star College-System Office
Lone Star College offers high-quality, affordable academic transfer and career training education to 99,000 students each semester. LSC is training tomorrow’s workforce today and redefining the community college experience to support student success. Stephen C. Head, Ph.D., serves as chancellor of LSC, the largest institution of higher education in the Houston area with an annual economic impact of nearly $3 billion.
LSC, which consists of six colleges, ten centers, two university centers, Lone Star Corporate College and LSC-Online, was named a 2017 Great Colleges to Work For by the Chronicle of Higher Education. To learn more, visit LoneStar.edu.
Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.
Location address is 5000 Research Forest Drive, The Woodlands, TX 77381.
PURPOSE AND SCOPE:
The Senior Client Technologies Tech troubleshoots and resolves technical issues on audio/visual, PC, and server technologies. Coordinates vendor-led audio/visual projects from inception to completion. Provides technical training and documentation of audio/visual, PC, and server technologies to junior technicians. In addition, this role provides excellent customer service to users. The Senior Client Technology Technician supports management by maintaining adherence to standards and policies, documenting and analyzing data, and keeping records, and acting as an expert in software, hardware and troubleshooting issues and requests. In this role, it is very important to deliver effective communication with technical and non-technical personnel within and across organizations. This position is a member of the 24/7/365 global department.
ESSENTIAL JOB FUNCTIONS:
Acts as lead and handles disagreements, conflicts, and unexpected problems in ways that maximize team effectiveness for the PC Desktop and/or AV area; primary point of contact for elevated issues and mitigation of highly complex internal and external problems
May manage projects, either intra-OTS or with customers
Collaborates with OTS developers to improve end user experience with applications, performing relevant research and presenting findings
Researches products and services and regularly makes decisions on purchases and diagnostic needs. Responsible for ensuring operational budget for materials is used effectively and in accordance with Lone Star College mission objectives
Assists customers through consultation, diagnosis, and implementation of solutions that are reasonable within resources available and that will leverage existing PC Desktop and/or AV technologies at the College
Maintains updated knowledge of PC Desktop and/or AV systems to act as Subject Matter Expert for area
Has significant responsibility for developing improvements and innovations to enhance team’s performance
Manages personal work tickets as well as the departmental queue
Responsible for other reasonable, related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
Highly detailed understanding of Windows and Mac operating systems and/or AV systems as required
Background of strong customer service orientation
Highly skilled at explaining technical subjects to non- technical as well as technical customers
Has expertise in principles and concepts underlying an area of IT
Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work
Has an in-depth understanding of the different aspects of the College’s purpose and operations (academic; research; administrative)
Must have basic knowledge of project management
Demonstrated ability to address complex problems or situations
Ability to represent and promote the team's mission and goals across teams, processes, and departments, as needed. Knows when support from outside the team is needed to help move forward and acts accordingly
Ability to write and present reports and/or proposals that persuade or communicate important messages
Ability to understand and interpret other viewpoints and assimilates them, as appropriate, into new or revised work processes and products
Demonstrated ability to work to resolve conflicts (e.g., technical disagreements or design reviews) in own work unit
Ability to make decisions guided by IT and the College’s precedents and objectives
Ability to makes decisions and recommendations on issues affecting projects and a client base
Ability to work with management, which helps create standards for a team and assist in establishing methods of accountability for the completion of assignments and tasks
Flexibility and discretion in negotiations with customers and/or colleagues
Ability to seek opportunities and sets some goals for own development
Ability to follow team and OTS procedures, but regularly evaluates those procedures. Typically directs the work of others. Prioritizes project work
Ability to anticipate consequences of actions and prepares for potential problems or opportunities that are not obvious (e.g., are not part of the standard practice in the field)
Ability to set goals for others that support short-term team goals. May establish long term goals for others
The work requires some physical exertion, such as long periods of standing; walking over rough, uneven or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; or recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities, such as above average agility and dexterity.
WORK SCHEDULE AND CONDITIONS:
Equipment used includes, PC workstation running on a LAN in Microsoft Windows and Mac environments, calculator, phone and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed both indoors in a climate-controlled office environment and outside in non-climate controlled areas
Associate’s degree and at least 4 years of related work experience, or an equivalent combination of education and experience
Experience working with clients, including effective communication skills
One additional year of work experience may be substituted for each required certification
CompTIA A+ Certification or industry recognized equivalent
Microsoft Certified Professional (MCP)
7 years of related work experience
Practical experience and specialized training; college degree, technical credentials or equivalent experience in one or more areas of IT (e.g., PC, Mac, etc.)
Advanced experience in hardware troubleshooting and repair
ITIL Foundations or industry recognized equivalent
CompTIA Project + or industry recognized equivalent
Microsoft Certified Solutions Associate (MCSA)
HP Self Maintainer
Crestron Certified Programmer
InfoComm/AVIXA Certified Technology Specialist – General
By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.
All applicants for Full Time Faculty and Adjunct Faculty positions are required to provide a cover letter and unofficial transcripts for consideration for employment with Lone Star College.
Go to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume. You must limit your file name to 40 characters or less.
How to Apply
ALL APPLICANTS MUST APPLY ONLINE ONLY
We will not accept application material received via fax, email, mail, or hand delivered.
Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).
If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.
Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.