Position Title

Open Internally or Externally

If faculty, tenure track status

Reports to (title)

Department

Requisition Number

Position Type

Job Category

FT/PT

Initial Work Location

Starting Salary

Job Open Date

Open Until Filled

Job Summary

Under general supervision serve as receptionist for the STEM Learning Resources Center(s) on the Taylorsville Campus, Answer phones, take messages, assist tutors and manage STEM reserve library. Provide assistance in to students and visitors accessing STEM Learning Resource services. Serve as center ambassador when facilitating information at fair tabling.

Essential Responsibilities and Duties

This job will offer students the opportunity to demonstrate and/or acquire basic knowledge and skills in office work. Increase communication skills by learning and demonstrating oral, written and listening skills in assisting students and in understanding one another and the services provided by STEM Learning Resources; Increase collaboration skills by working closely with SME Academic Departments. Attendance and punctuality will be monitored and is of high importance, employee will be given feedback as needed; Professionalism and attention to details are important (preference will be given to students in STEM programs).

Assist in operations of the STEM Learning Resources, including supporting professional, support staff, and tutors. Promote STEM Learning Resources with students, faculty, and staff. Learn, manage and assist in the administration of TutorTrac. Assist professional staff in implementing scheduled programs and meeting deadlines. Manage and update social media outlets, such STEM Learning Resources Instagram.

Respond courteously and promptly to phone and walk-in inquiries and provide front desk customer service, perform clerical functions. Assist guests, staff, faculty and student with information and direction. Communicate with other offices and personnel on campus to ensure proper arrangements for scheduled activities and events.

Assist in maintaining supply closets, overall cleanliness of the center and managing office needs. Do a regular check of office and outside area to ensure that furniture is properly arranged/maintained and unneeded equipment is properly stored; and office supplies and materials are ordered and stored. Maintain professional atmosphere in Center(s) and help keep it clean. Work with facilities, custodial and SI Dean’s offices as needed to facilitate these needs and an appropriate work atmosphere.
Assist with office forms, files, supplies, keeping copies on hand, and updating information. Assist with office coverage, projects, or other needs of STEM Learning Resources, as well as running errands. Close or open Dumke Center as needed.

Preferred Qualifications

1-2 years in customer service or related field
Professional in manner and appearance
Proficient in Microsoft Office Suite
Excellent interpersonal and communication skills

Minimum Qualifications

High school Diploma or GED equivalent
Basic Microsoft office knowledge
Flexibility to work 8AM to 8PM M-T, 9AM to 6PM F and Saturdays
SLCC student in good academic standing, currently enrolled and work-study eligible

Knowledge, Skills & Abilities

• Able to work in loud, open, heavily populated area
• Excellent customer relations and telephone skills
• Knowledge of general office procedures and methods
• Strong verbal and written communication skills
• Strong interpersonal skills
• Good listener and trustworthy of confidential student records and student information
• Ability to set priorities, organize tasks, and take initiative within established parameters
• Ability to operate most office and A/V equipment
• Maintain professional; and positive attitude, ability to grow, adapt and take direction while working independently when necessary
• Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.

Non-Essential Responsibilities and Duties

Scheduled up to 20 hours per week.

Special Instructions

This is a Work Study, part-time position, approximately 10-20 hours/week.

Applicants must be eligible for federal Work Study.
Work Study is awarded to SLCC students through the Federal College Work Study program, which requires establishing financial need through the FAFSA application from the Financial Aid
Office. If you do not have work study awarded to you, you will not be eligible for work under work study positions.

We will be hiring 2-4 work study individuals who can work on alternate days and hours, by providing adequate coverage to the Dumke STEM Learning Center and the Markosian Library STEM Learning Center, while working around their college demanding schedules.

CENTER HOURS 8AM to 8PM M-R, 9 AM to 6PM F and Saturdays 10AM to 6PM

*Please indicate on your resume if your work experience is full-time or part-time.

FLSA

SLCC Information

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”).

This position may require the successful completion of a criminal background check.