EDP Systems Analyst II (Desktop Support Analyst)
- Massachusetts Bay Community College
- Location: Framingham, Massachusetts
- Category: Admin-Computing-Network/System Administration
- Posting Date: 04/27/2020
- Application Deadline: Open until filled
MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities and to contribute to region's economic development.
Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.
Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.
The ideal candidate will join a vibrant and inclusive educational community, and have a desire and ability to work with a diverse population.
As a member of the End User Services team, the EDP Systems Analyst II provides technical hardware/software support for client computers and other technologies within MassBay. This individual provides courteous, timely, and effective assistance to students, faculty and staff, including classroom, lab, and event support. Areas of responsibility are the Framingham and Wellesley Hills Campuses, and the Ashland Technology Center.
Key Responsibilities and Duties:
- Monitor and resolve IT help desk ticket requests and incidents;
- Support computers and peripheral equipment using a variety of operating systems and applications
- Maintain and install all software applications related to MassBay computing
- Support college-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium;
- Perform routine computer, printer, and peripherals maintenance;
- Provide computer software and hardware orientation for students, faculty, and staff;
- Make necessary adjustments and/or arrangements for outside repair as needed:
- Other duties as assigned.
This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.
All employees of MassBay are expected to work collegiality and collaboratively within a community that values and celebrates diversity.
Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in electronic data processing, of which (B) at least one year must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.
I. An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*
II. A Bachelor's or higher degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*
III. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.*
IV. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.
V. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.
*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: No substitution will be allowed for the one year of the required (B) experience.
- Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
- Experience working in a diverse environment;
- Demonstrated commitment to working with underserved students
- Experience troubleshooting computers and audiovisual equipment;
- Experience working in a multi-user environment supporting users at different levels;
- Previous operating systems experience such as Windows 7, Windows 10, and Mac OS;
- Previous experience maintaining and troubleshooting software applications and PC hardware;
- Demonstrated effective oral and written communication skills.
Salary Range: AFSCME Unit 1, Grade 21 Step 1: $60,290.62 annually. Appointments from outside the bargaining unit begin at Step 1 of the range.
Classification: AFSCME, Please find the link to the Commonwealth of Massachusetts Human Resources Division Classification Specification for the position, https://www.mass.edu/forfacstaff/classificationspecs/home.asp
Hours: Monday through Friday, 9:00 am to 5:00 p.m.
Source of Funding: State Appropriation
Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator (Lisa MacDonald, Director of Equity Compliance, firstname.lastname@example.org or (781) 239-3147), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Hiring is contingent upon a successful CORI clearance.
To Apply: Please complete our online application by clicking the "Apply" button. Include a letter of interest, resume, and list of three professional references with their contact information. Finalist candidates must provide official transcripts/certifications.
Deadline: April 3, 2020 or until filled