Specialist II, Outbound Calling (Part Time)
- Salt Lake Community College
- Location: Salt Lake City, Utah
- Category: Admin-Other Administrative Positions
- Posting Date: 07/02/2020
- Application Deadline: Open until filled
Position TitleSpecialist II, Outbound Calling (Part Time)
Open Internally or ExternallyExternal
If faculty, tenure track statusNot Applicable
Reports to (title)Director, Contact Center
Job CategoryPart-Time Staff - Variable
Initial Work LocationTaylorsville Redwood Campus
Starting Salary$12.55 - $13.80
Job Open Date07/02/2020
Open Until FilledYes
Acting as an ambassador for Salt Lake Community College, this position entails making outbound calls to current, past, and prospective students of Salt Lake Community College. Specialist will work in the afternoons and early evenings as part of a team that will utilize provided call lists to make outbound calls and encourage registration for classes.
Callers will be trained and will need to provide basic answers to questions about registration, financial aid, academic advising, transcripts, and other core SLCC Student Affairs functions.
Along with making 150-200 outbound calls per day, callers are required to accurately record call results. Accuracy is essential in these call results as call data is used to plan future campaigns and review student feedback based on these calls.
Hours for this position are somewhat flexible, but will fall somewhere in the range of 11am – 6pm. Multiple applicants will be hired from this posting.
Essential Responsibilities and Duties
The most essential duty of the position is to make outbound calls to encourage students to register for classes and accurately record call responses.
Specialist will also answer general questions regarding registration processes and refer students to other appropriate college resources as necessary.
Effective communication, teamwork, reliability, accountability, trustworthiness with personal information, and punctuality are all essential to the position.
Previous experience with inbound and outbound call centers and software.
Previous experience in higher education.
Bilingual (Spanish) preferred.
High School diploma or equivelant.
Knowledge, Skills & Abilities
Ability to communicate effectively on the phone for several hours at a time.
Ability to record student data outcomes accurately.
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.
Non-Essential Responsibilities and Duties
Ability to work both on-campus and from home.
*Please indicate on your resume if your experience is full time or part time.
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”).
This position may require the successful completion of a criminal background check.