General Summary

Posting will remain open until filled.

The Entry Advising Hourly - Part-time provides support to the core functions of the Entry Advising department and Welcome Center, including but not limited to: staffing the welcome desk, greeting new and returning students, supporting new student orientation, staffing the campus phone line and providing referrals and navigation support to prospective students seeking to enroll at Highline College.

This is an hourly position, averaging 16 hours per week with availability to work within the departments hours of operation. Specific schedule will be determined at time of hire.

This position is a temporary part-time hourly position that is limited to the earlier of 1,050 hours or 12 consecutive months beginning from the original date of hire. Per WAC 357-04-045, following 1,050 hours or 12 consecutive months, an individual is not eligible for re-employment at Highline College in another temporary part-time hourly position.

Essential Tasks

Reporting to the Director of Entry Advising, this position will:

• Staff the Welcome Center front desk, greet new, prospective and returning students;
• Assist students in completing admissions application, accounts activation and connecting to Highline technology resources (Canvas, ctcLink, Highline email);
• Connect and provide overview for a variety of funding resources and support;
• Connect with relevant services and next steps in enrollment process;
• Inform students of various placement options and assist in determining means of assessment that matches student skills, experience, and academic pathway;
• Explain college pathways in English and math for professional technical programs, transfer degrees, certificates, and ELCAP courses;
• Support the planning and execution of quarterly student orientation sessions;
• Support students in identifying and navigating appropriate campus support services;
• Provide student-centered customer service in person on campus, virtually via Zoom, electronically via email and by phone, responding to inquiries in a timely manner;
• Assist Director with tracking and maintain service usage and data;
• Maintain confidentiality of student records as outlined by FERPA and Highline College policies and procedures;
• Maintain current knowledge of campus policies and procedures to facilitate effective linkages to these services.

• Effectively utilize interpersonal skills to interact and build rapport with students and the public;
• Navigate students successfully through pre-enrollment and problem solve issues;
• Effectively communicate, both written and verbally;
• Effectively work with students, faculty, and staff from diverse academic, socioeconomic, ability, sexual orientation, gender identity, religious, cultural, and ethnic backgrounds and commit to fostering an equitable and inclusive environment;
• Provide excellent customer service in an effective and timely manner;
• Initiate and maintain positive working relationships with students and colleagues;
• Work independently and collaboratively as a member of a team;
• Utilize technology including Microsoft Office applications, Google applications, student information systems, learning management, systems, and internet browsers for research, communications and data tracking;
• Demonstrate strong organizational skills with an ability to manage timelines and details.

Qualifications

Minimum Qualifications

• High school diploma or GED; AND
• Experience working with diverse populations.

• Associates degree from an accredited college or university;
• Experience working in or attending a community college;
• Experience advising or supporting students;
• Ability to speak a language(s) in addition to English.

Supplemental Information

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

THE COLLEGE

Highline College prides itself on its commitment to diversity and equity, its institutional culture of collegiality and innovation, its globalization of curricula and its inclusion of the community in its programming. Founded in 1961, Highline College is situated in a diverse community just 15minutes south of Seattle. The college annually serves more than 16,500 students –– a student population of over 70% students of color, representing 35 nations and more than 100 languages. The college embraces equity, inclusion and social justice, with core goals of student attainment, diversity, community Engagement and sustainability. The student body at Highline College is made up of Transfer students, Running Start students, Professional- Technical students, International students, Comprehensive Transition Program for students with intellectual disabilities, Adult Basic Education and English Language Learners. In addition, we offer six bachelor of applied science, four-year degrees.

MISSION AND VISION

As an essential part of our mission and vision, diversity, equity and inclusion are promoted and fostered in all aspects of college life.

APPLICATION PROCEDURE

Your online application must include the following to be considered complete:

1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;

2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for the position;

CONDITIONS OF EMPLOYMENT:

• National Criminal Background Check may be required;
• Able to work a flexible schedule that includes evenings as needed.

APPLICATIONS MUST BE FILED ONLINE AT:

https://www.governmentjobs.com/careers/highline

NEED APPLICATION HELP?

Should you have any difficulties uploading your documents or navigating the application process, please contact NEOGOV Technical Support at 1-855-524- 5627, Monday - Friday 6:00 AM to 6:00PM Pacific Time.

HIGHLINE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER

Highline College is an equal opportunity employer. The College is committed to enhancing the diversity of our faculty and staff, as well as our student population. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identity diversity. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status.

REASONABLE ACCOMMODATIONS

The College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at (206) 592-3812. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

TITLE IX POLICY

Highline College complies with Title IX regulations. For details on our policies, see our website https://humanresources.highline.edu/faculty-and-staff/policies/title-ix/

The College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process.

NON-DISCRIMINATION STATEMENT

The college provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types).

The Title IX Coordinator, Danielle Slota, can be reached at (206) 592-3600 or DSlota@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 12, Presidents Office.

The 504 Coordinator, Jenni Sandler, can be reached at (206) 592-3474 or JSandler@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 25, 5th Floor.

The Chief Human Resources Officer, Steven Sloniker, can be reached at (206) 592-3320 or SSloniker@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 12, Human Resources.

You can receive this information in an alternate format by contacting Access Services (206) 592-3857; TTY (206) 870-4853.