Description

Example of Duties

ESSENTIAL DUTIES:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Oversee the daily operations of the Computer Support and Audio-Visual department.
• In coordination with the Assistant Superintendent/Vice President, develops and evaluates standards and specifications for District technology hardware and software to ensure system and procedural integrity, security, compliance, and compatibility.
• Develops and executes a technology acquisition and replacement program that is compatible with the Districts long-range strategy and planning processes. Researches and recommends alternatives to meet identified needs.
• Participates in needs assessments and evaluates potential technology purchases for compatibility with existing technologies and adherence to District standards.
• Work with vendors to obtain quotes for equipment, software, and services as needed. Places orders and receive products.
• Requests, negotiates, monitors, and reviews contracts, Service Level Agreements, and maintenance agreements with vendors for hardware and software products and services within assigned areas of responsibilities. Working with District Contracts and Risk Management office, ensures contracts and agreements are consistent with District guidelines.
• Effectively documents and executes technology projects in support of instructional and administrative operations to allow the District to operate more effectively and efficiently.
• Oversees Help Desk operations and ensures that all requests for assistance are properly documented, resolved and handled with the highest quality of customer service.
• Develops and implements performance measures to evaluate customer focused service and support as well as provide information for department planning. This includes appropriate tracking and reporting of customer requests and responses, user satisfaction surveys, as well as evaluation of hardware and software performance and reliability.
• Ensure all technology hardware, software and peripherals are properly cataloged, inventoried, assigned and tracked from the point of acquisition through disposal by an approved E-Waste vendor or donation to other organizations as authorized by Board Policy.
• Develops user documentation, guides, outlines, and technical publications.
• Designs, implements and conducts District technology training sessions.
• Trains, supervises and evaluates the performance of assigned staff, develops and prepares work schedules, coordinates duties and assignments to assure effective operations, and participates in the selection of new personnel.
• Prepares an annual self-evaluation that includes evaluations of each full-time staff person, the achievements and goals of the department, as well as the facility and staffing needs of the department.
• Participates with other IT management employees in the development, implementation, interpretation and application of plans, policies, procedures, controls, standards, and objectives related to areas of responsibility. Recommends revisions as necessary to ensure compliance with all applicable laws, codes, and regulations.
• Develops and monitors the departments budget and completes the annual program review.
• Participate on college-wide committees as assigned including but not limited to the Districts Technology Advisory Committee.
• Performs other related duties as assigned.

Qualifications and Minimum Requirements

DEMONSTRATED KNOWLEDGE AND ABILITIES:

Position requires knowledge of:

• Information technology hardware, software, and related systems in an enterprise environment.
• Educational technology, multimedia environments and delivery systems.
• Help Desk/Call Center operations and administration.
• System utilities, features, installation, maintenance procedures and diagnostic techniques.
• Facilities design and electrical systems integration.
• Concepts, practices and procedures of supervision and leadership.
• Data communications processes and network design.
• Database management.
• Information security best practices.

• Use leadership and management theories and practices in carrying out daily responsibilities.
• Establish departmental priorities, policies and procedures.
• Maintain materials, budgets, inventory, and technical references.
• Develop and maintain cooperative working relationships with others.
• Develop plans and budget for support services responsibilities.
• Plan, organize and direct the work of others.
• Communicate effectively, orally and in writing to assimilate and understand information in a manner consistent with the essential job functions.
• Make sound decisions in a manner consistent with the essential job functions.
• Withstand considerable pressure and follow an activity, project, or plan of action from inception through implementation.
• Prioritize workload.
• Analyze technical problems and do abstract problem solving.
• Evaluate and summarize technical documentation.
• Plan, organize, and manage complex purchase processes, including negotiations with vendors for hardware and software acquisitions that maximize the utilization of available resources and enhance organizational efficiency.
• Communicate with peers, subordinates, supervisors, and students in an open, honest manner and build trust among all constituencies in the District.
• Be an effective and motivational member of a team.
• Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff and the community.

• Committed to Student Access, Engagement, and Success.
• Willing to take strategic risks related to student-oriented change.
• Capable of building strong teams.
• Motivated to establish urgency for improvement.
• Able to plan lasting internal change.
• Results-oriented, ensuring effective implementation, routine assessment of programs and continuous data-informed improvement.
• Effective at communicating and listening to foster strong relationships, shared priorities, and inspire trust and action.
• Considerate of fiscal responsibilities and sound operations.
• Dedicated to entrepreneurial fundraising that aligns to student access, engagement, and success goals.
• Effective in developing effective external partnerships to achieve broader aims for student success.
• A creative, innovative, energetic instructional leader; a technologically sophisticated professional who is skilled in various technology applications.
• A supporter of consistent and on-going professional development initiatives, in pursuit of the colleges strategic goals.
• A fair-minded, ethical, and honest leader with excellent interpersonal and communication skills and the courage and integrity to lead and accept responsibility.

Further Details

Conditions of Employment:

Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening.

Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109.

Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member.

Board of Trustees approval.

Official, sealed transcripts are required upon offer of employment.

Equal Employment Opportunity:

Santa Clarita Community College District is an Equal Opportunity Employer.

The Santa Clarita Community College District is committed to employing qualified employees who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide consideration for all qualified candidates. The District does not unlawfully discriminate in providing educational or employment opportunities to any person on the basis of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Human Resources office directly at (661) 362-3427.

APPLICATION AND SELECTION PROCESS:
Applicants are encouraged to complete their applications online. Please visit our website at http://www.canyons.edu/administration/humanresources. If you require assistance, please call the Human Resources office at (661)362-3427 or for the hearing-impaired TTY/TDD Line at (661)362-5178. Applicants may check the status of their application online and may expect to be notified within approximately 4 - 5 weeks following the Review Date as to the status of their application.

All application materials must be uploaded online or received in the Human Resources office by the end of the day on the Review Date in order to assure consideration for this position. Postmark is not acceptable for this purpose. Separate application materials must be submitted for each position applied for. Materials submitted become property of the District and will not be returned, copied, or considered for other openings. The Human Resources office is located in the University Center, Suite #360 at 26455 Rockwell Canyon Road, Santa Clarita, CA, 91355.

Your application is not complete until the following required materials have been uploaded online or received by the Human Resources office:

• Online District CLASSIFIED Application.
• Detailed resume, which includes month/year dates of employment and descriptions of responsibilities at each employer.
• Letter of interest (cover letter). In your letter, please address your qualifications and experience as they pertain to the job duties and the abilities section of this announcement.
• Copies of complete and legible college transcripts clearly indicating all college units earned and any degree awarded. You can submit unofficial copies of transcripts for application purposes. Copies of diplomas are not acceptable in lieu of college transcripts. Official, sealed transcripts are required upon offer of employment. Please see our website for the requirements for evaluation of transcripts from foreign colleges or universities.
• Confidential Recruitment Source Information (voluntary survey). This is voluntary and is a part of the online applicant profile, separate from the application.
• Supplemental Questionnaire. Please answer the following questions as part of your application packet.

• Do you possess a Bachelors Degree (120 semester units) from an accredited institution is required, OR, An Associates degree (60 semester units) and two (2) years of experience in addition to what is required above may be substituted for two years (60 semester units) of the education requirement? If yes, list your degree(s) and please provide a legible copy of your college/university transcript(s) in your online application packet. Copies of diplomas are not acceptable in lieu of college transcripts.
• Do you possess three (3) years of full-time equivalent experience in a technical support role with at least two (2) years in a supervisory, or lead capacity? If yes, please describe.
• Please describe any experience you may have in developing and evaluating standards and specification for an organizations technology hardware and/or software.
• Please describe district and/or organizational IT or audio/visual projects in which you have led and been directly responsible for.
• Please describe your experience in implementing performance measures to ensure customer focused service.
• Please outline your experience in developing, implementing and conducting end-user trainings.
• Describe your experience with departmental short- and long-term planning and budgeting.
• Why do you want to work at College of the Canyons in this IT administrative position?

• Letters of reference are optional.

• Skills evaluation of candidates for interview may be required.
• Travel and relocation expenses are the responsibility of the applicant.
• Hiring committees review all complete, qualified application packets. Possession of the minimum qualifications does not guarantee an interview.
• A presentation may be required for those candidates selected for an initial interview.
• “Experience” generally refers to relevant paid experience. In some instances, unpaid experience may be counted as experience towards meeting the minimum qualifications or requirements for the position only if it entailed responsibilities substantially similar to those of relevant paid positions in the field. It is the applicants responsibility to provide sufficient information and details to the Human Resources office at the time of submission of their application packet. Details should include the organization, contact name and contact information, start and end dates, hours per week, and a list of relevant unpaid/volunteer duties or responsibilities performed. Not all unpaid experience may qualify. Upon offer of employment, an applicant will be required to obtain written verification(s) of any relevant unpaid/volunteer experience.
• Current COC employees who are applying for this position: Please be aware that materials from your personnel file are not included as part of the application file; therefore, please provide the same requested application materials as any other applicant.
• Please be aware that, should you be considered as a finalist for this position, reference checks will include current supervisor(s).
• Applicants are encouraged to apply online. If you need assistance with the application process, contact: