Job Description

 

Working Title: Student Support Specialist            

Position Number: Casual Hire

Hiring Unit: Student Affairs, Lunalilo Scholars Program

Location: Kapi‘olani Community College

Date Posted: March 11, 2024

Closing Date: March 13, 2024

Salary: $25.68/hour 

Schedule: Up to 40 hours per week, some weekend days and evening hours may be required

Temporary/Permanent: Temporary

Funding: Special

 

Continuation is dependent on satisfactory performance, program needs, and renewal of funds.

 

Duties and Responsibilities:

 

• Assists the program director with the dissemination and collection of application and referral material and fields inquiries regarding application status

• Organizes and conducts the intake process including preparation of applications and referrals for committee review, notification, orientation, etc.

• Organizes the various components of the program, such as Summer Bridge, presentations, workshops, outreach, donor visits and events, etc.

• Responsible for ordering supplies and maintaining equipment

• Participates in campus, feeder high school, and community events to raise the visibility of the program

• Assists the director in training and monitoring the peer mentors and student workers

• Maintains methods of communication that create meaningful relationships between the college, the student, and his/her family regarding the transition to college

• Provides comprehensive enrollment information to potential students

• Works with various Kapi'olani  Community College departments and units (counseling, academic support, admissions, financial aid, etc.) to ensure seamless transition for students

• Assists the director in maintaining data and reporting on student progress and outcomes

• Assists the director in meeting stated outcomes of the program and student services strategic plan

• Provides excellent customer service around connecting students, referrers, community partners, State of Hawai?i Department of Education, etc. to information about the program and College

• Handles any problems that arise during outreach activities and consults with director to make adjustments as appropriate

• Engages with students through the various Kapi'olani Community College student information systems 

• Recommends improvements for the program based on review and assists in their implementation 

• Engages in effective and positive work relationships with peer mentors and other College staff that perform outreach at high schools and other programs or agencies.

• Communicates and consults with director, faculty, and staff to support Lunalilo Scholars and to ensure that the goals of the program are being met

• Exercises professional judgment in providing quality services to Lunalilo Scholars

• Assists in database, documentation, and records maintenance according to professional practices and the reporting requirements

• Other duties as assigned.

     

Minimum Qualifications:

 

• Possession of a baccalaureate degree in education, social work, human development, family resources, arts & sciences or business or related field and 0 year(s) of progressively responsible professional experience with responsibilities for student services in a community college setting; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

• Functional knowledge of principles, practices, and techniques in college admission, outreach, and student support demonstrated by knowledge, understanding, and ability to apply concepts and terminology. 

• Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with college admission, outreach, and student support. 

• Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of college admission, outreach, and student support. 

• Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations. 

• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals. 

• Demonstrated ability to operate a personal computer and apply word processing software.

 

Desirable Qualifications:

 

• Demonstrates the ability to provide excellent customer (or student) service to potential students and families that eases the transition to Kapi'olani Community College.

• Experience working with Native Hawaiian students.

• Experience working with first-year, low-income, non-traditional, and first-generation students.

• Experience working with high school outreach and orientations within a community college.

• Working knowledge of the entry process for first-year students including admissions, financial aid, and assessment.

• Experience with the federal student financial aid process and other financial aid resources.

• Ability to work independently to organize, set priorities, meet deadlines, and follow through on details to completion.

• Experience working with student information and financial management systems.

• Demonstrates the ability to work with students with disabilities, or from diverse social, economic, ethic, academic, and cultural backgrounds.

• Experience working with and training peer mentors or student workers.

 

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED (Read the "To Apply" section carefully)

 

To Apply:

 

Click on the "Apply" button on the top right corner of the screen to complete an application and attach the required documents. In addition to the Application, applicants must attach the following:

 

1. Cover letter;

2. Resume;

3. The names and contact information (telephone number and email addresses) of at least three professional references; and

4. Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.

• Academic record/grade summaries will NOT be accepted 

• Diplomas and copies will NOT be accepted

 

Incomplete applications will NOT be accepted.

 

NOTE:  

• The application will be incomplete if materials are unreadable, illegible, password protected, missing, or corrupted; therefore, late or incomplete applications will not be considered.  All requested documents/information become the property of Kapi‘olani Community College and will not be returned.

• Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number, date of birth, etc.).

• Applications lacking copies of transcripts will be reviewed based on work experience equivalency to meet minimum qualifications (MQs). All minimum qualifications must be met by the closing date.

• If you have not applied for a position before using NEOGOV, you will need to create an account.

 

Inquires: Kapi'olani Community College Human Resources Department, kapcchr@hawaii.edu or (808) 734-9573

 

EEO/AA, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.  For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

Accommodation Request:  The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA).  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly.  Determination on requests for reasonable accommodation will be made on a case-by-case basis.  For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/

Kapi'olani Community College does not discriminate on the basis of age, race, sex, color, national origin, or disability in its programs and activities. For more information or inquiries regarding these policies, contact Section 504 Coordinator, (808) 734-9575, 4303 Diamond Head Road, 'Ilima 209, Honolulu, HI 96816; Title IX Coordinator, (808) 734-9542, 4303 Diamond Head Road, 'Iliahi 116  

 

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