The Chabot College Community
Chabot College is committed to educational equity in its academic programs and college services so that students may achieve their personal, educational, and career goals. Our equity work today builds upon a strong history: the Puente and Umoja (formerly Daraja) learning communities, now models which have been replicated across the state, were created at Chabot College. These programs have paved the way for a series of additional educational and student support programs intentionally focused on equity that thrive at Chabot College today. Chabot College is located in Hayward, California, the third most diverse city in the United States. We serve a highly diverse student population and are proud to be designated as a Hispanic Serving Institution. Information about the demographics of our campus community can be found here (http://www.chabotcollege.edu/ir/).

Serving our diverse community requires a culturally-responsive approach that recognizes the myriad strengths and assets that our students bring to the campus community. We do so by promoting a classroom and co-curricular learning environment that is inclusive, collaborative, engaging, and challenging, and where respect, dignity, and integrity are core values. We see students as producers of knowledge, not just consumers of knowledge. We work to reframe inequities as a problem of practice, and view the elimination of inequities as an individual and institutional responsibility.

Joining Our College Community
We seek equity-minded applicants who demonstrate they understand the benefits diversity brings to an educational community. We look for applicants who:

1. Accept their shared role and responsibility in addressing opportunity and achievement gaps experienced by students
2. Value and intentionally promote diversity and consciousness of difference
3. Empower the underrepresented and underserved
4. Demonstrate cultural competence and cultural humility
5. Have experience and success in closing student equity gaps and engaging in equitable practices, or are knowledgeable and enthusiastic about implementing practices that achieve these goals
6. Believe that all people have the right to an education and work environment free from fear, harassment, or discrimination
7. Are dedicated to addressing issues of social justice
8. Actively seek to disrupt institutional and/or systemic barriers that adversely impact historically marginalized communities
9. Foster students potential to become global citizens and socially responsible leaders

The Chabot Las Positas Community College District is seeking an Audience Services Technician for Chabot College in Hayward, California. This position is within the Performing Arts Complex.

Responsible for the smooth operation of all the front of house areas, including the lobby, ticket office and the audience seating area, during the run of the show. The Audience Services Technician ensures a friendly, welcoming, professional, efficient and accessible service to the public, attending to patron needs and overseeing their safety and well-being before, during, and immediately after events.

This is a revenue generated position. Continuation of this position is contingent upon available revenue on a year to year basis.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional duties not listed, but within classification.

1. Complete pre-show safety checklist.

2. Unlock doors and turn on lobby lights prior to events.

3. Check public areas, including restrooms, lobby, theatre seating area, and front of building and take care of any appearance and/or safety problems.

4. Reports maintenance issues of the theatre building.

5. Insure signs or notices relevant to a particular show, are in place.

6. Oversee stuffing and distribution of programs.

7. Makes sure that aisles are clear of peoples feet or their belongings.

8. Ensure that food and drink are not brought into the theatre

9. Resolve customer seating issues.

10. Seat latecomers and patrons returning to their seats during the event, using a flashlight and observing hold policies.

11. Remain in lobby or theatre throughout the event. Be posted in a prominent location at intermission and following events to handle patron inquiries.

12. Supervise audience services staff, including ushers; arrange labor as needed.

13. Coordinate opening of audience seating area, start of event (both at beginning of event and after intermission) and ending event with the Stage Manager.

14. After the event ensure that the house is checked for litter and personal belongings.

15. After events check that the audience has cleared the building, turn off lights in public areas, and lock front doors of building.

16. Complete Audience Services report.

17. Ensure that the building conforms to and exceeds Accessibility and Health & Safety requirements, and is clean and tidy at all times, recognizing opportunities for improvement.

18. Oversee the daily operations of the Box Office, including managing online ticketing, mailings, answering phones, and filling orders.

19. Perform as a ticket sales agent for ticketed events using a computer-based sales system.

20. Ticket taking and ushering on day of show.

21. Organize and distribute “will-call” tickets.

22. Accept cash and give change with accuracy and efficiency.

23. Assist in managing concessions and merchandizing, including making arrangements with clients, handling cash, and tracking expenditures and profits.

24. Support marketing of events, including but not limited to website upkeep and publicity, and the distribution and production of materials.

25. Other duties as assigned.

Minimum Education & Experience – Any combination of the following would provide a typical way to obtain the required knowledge and abilities.

Education/Training:
Equivalent to the completion of the twelfth grade supplemented by college level course work in theater arts or a related field.

Experience:
Two years of theatrical experience working ticket sales and front of house duties.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
1. Health & Safety and licensing law and regulations with experience of implementing and monitoring safe working practices.

2. Accessibility needs.

3. The arts, learning and leisure industry and an enthusiasm for working in a socially engaged and culturally diverse environment.

4. Thorough knowledge of ticketing software and management systems.

5. Strong interpersonal communication skills.

6. Pertinent federal, state, and local laws, codes, and regulations.

7. Skill in mentoring less experienced staff.

8. Experience in the arts preferred.

Ability to:
1. Supervise volunteer ushers. Explain procedures for emergency situations and seating, holds and explain patron services and policies.

2. Work effectively under pressure and have the flexibility to adapt quickly to changing demands.

3. Handle emergencies as necessary, in conjunction with Stage Manager.

4. Be flexible in relation to duties and working hours which will include evenings and weekends.

5. Exercise initiative, take personal responsibility and resolve issues independently Lead day of show (as needed) and daily ticket office operations, sell tickets through the computerized ticketing system and provide exemplary customer service, preparing the daily cash deposit for the ticket office, reconciling daily sales, updating and troubleshooting the computerized ticketing system.

6. Operate office equipment including computers and supporting word processing, spreadsheet and database applications.

7. Plan and organize work to meet changing priorities and deadlines.

8. Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, district staff, or other agencies on sensitive issues in area of responsibility.

9. Provide excellent customer service skills with a positive, solution focused attitude to work

10. Read, write and communicate effectively with co-workers and the general public.

11. Deal professionally, courteously and tactfully with the public and coworkers.

12. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.

1. 2 years professional theatrical experience in overseeing front of house operations.
2. Experience in the use of Excel spreadsheets. MS Word, and Outlook.
3. Must be self-motivated
4. Strong interpersonal and leadership skills
5. Flexibility

40 hours/week, Wednesday – Sunday, 10:00 a.m. – 7:00 p.m. hours will vary depending on the Performing Arts Complex performance/event schedule, 12 months/year.

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:
Work is performed primarily in a standard office setting and a performing arts center.

Physical:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

The Board of Trustees has updated Board Policy 7330 to incorporate information on COVID vaccination requirements, which are currently suspended. Accordingly, employee(s) must comply with the Board Policy found at:
http://districtazure.clpccd.org/policies/files/docs/BP7330.pdf.

Any subsequent updates can be found here: http://districtazure.clpccd.org/urgentalerts/index.php.