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Student Support Specialist
Job Description
Full job description
Student Support Specialist
Student Affairs-Title III
Tsaile Campus
Duty Schedule:
Monday through Friday, 8:00AM to 5:00PM; possibly some evenings and/or weekend hours may be required. This is a grant-funded position. The position requires working on-site.
Summary/Objective of the Position:
The Student Support Specialist is responsible for implementing student retention, support and advising program for both in person and on-line students at the community campuses/centers; to design and implement student support programs that focus on informing and educating students of college expectations and the value of a college degree. The Student Support Specialist will advise: sophomore, junior, and senior students with academic probations & suspensions status plus student's with disabilities with a focus on student success, retention and timely progress towards degree completion. The Student Support Specialist tracks student's academic progress, guides students in their chosen degree program, and assist with intake and provide support & advocacy for students who are academically at-risk and students' with disabilities.
Description of Essential Functions of the Position
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions, associated with the job. While this list is intended to be an accurate reflection of the current job,management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
STUDENT ADVISING AND COACHING
- To assist with on-boarding and orientation for community campus students, including on-line application, required documents, college policies and requirements, IT account access, and so forth (to provide services focusing on increasing students' opportunities to virtual access to admission and registration).
- To assist students with academic advising and registration; verify students are on track w/ degree program leading to continuous enrollment; answer questions based on information in the catalog and established pathways; discuss and guide educational program with chosen degree programs (degree checklists) leading to completion; refer students to faculty advisors for educational/degree program advising/planning; and focus on lessening and removing barriers to learning so students return to college continuously.
- To establish virtual academic coaching to promote student independence.
- To implement and promote student support services that are personalized and allow students to track, monitor, and continuously revisit a meaningful academic pathways at campuses/centers: Crownpoint, Window Rock, and Tuba City.
- To support both the non-disabled students and students w/ disabilities with academic and personal skills, including time management, testing-taking, studying, referral for tutoring and advocate for accessibility, and so forth; connect students with available resources.
- To coordinate and execute ongoing student retention reporting and outreach efforts.
- To plan and implement new interventions for both online and in-person learning for students to be inclusive of retention and persistence.
- To provide services focusing on increasing students' access and participation in online courses; increase students' managing and taking control of the complexity of their college commitments.
- To collaborate with academics and student services to develop online and in-person learning for all students including strategies to identify students who may need additional support to succeed academically; promote students' advocacy and enrich their learning potential.
- To collaborate and assist with the early alert program and implement case management for at-risks population: sophomore, junior, and senior students whom may need one-to-one guidance.
- To assist with establishing case management for at-risk student populations for academic probation/suspension and financial aid suspension; advocate for continuation of services inclusive of academic learning and on-campus housing leading to retention efforts.
- To provide direct assistance and guidance with students to access available services on campus, locally, and state re: academic and assistive technology supports; navigate the College's policies and procedures, and find answers to questions.
- To communicate to students in a clear and concise manner, document all conversations in the appropriate area of the student management system (that is Jenzabar).
- To lead efforts to promote and maintain a welcoming, inclusive, accessible, and supportive environment for learning.
- To create, support, and assess non-academic programs that will help held students identify educational choices and endeavors.
- To stay current on national trends and best practices in student services and advising/coaching.
- To maintain accurate records related to program data collection and reporting.
QUALIFICATIONS
Education & Experience
Minimum:
BA/BS Degree in Education, Special Education, Social Behavioral Science, and/or related field, plus a minimum of two years of academic advising and/or student support role in higher education setting.
Preferred:
MA/MS Degree in Education, Special Education, or Social Behavioral Science, and/or related experiences.
Knowledge:
- Working knowledge of current laws and best practices related to FERPA, HIPAA, ADA, Section 504 other applicable laws and regulations.
- Demonstrated knowledge of retention issues and practices in higher education.
- Knowledge of college and department policies, procedures, and practices with the ability to answer complex and provide feedback related questions.
- Knowledge of student development theory that maybe inclusive of accessibility.
- Knowledgeable with Assistive Technology and Resources.
Skills:
- Proficiency with Microsoft office programs (Word, Excel, Outlook, etc.), tools for virtual meetings, and student information systems.
- Demonstrated problem-solving skills and ability to adapt to new conditions and assignments..
- Demonstrated high level discretion and sound judgment with confidential information.
- Demonstrated skills with advocating for students who are at-risk.
Abilities:
- Demonstrated ability to build strong student relations with a diverse student population.
- Demonstrated understanding of the role of student advising and/or coaching in enhancing student learning and development.
- Demonstrated ability to manage competing demands,set priorities and provide timely responses to urgent issues.
- Demonstrated ability to building sensitivity with a special group of students to ensure confidentiality.
Physical Requirements, Work Environment & Travel:
Work is performed in an office environment. Moderate physical exertion. Occasional lifting of boxes, supplies, and equipment which may weigh up to 50 pounds. Travel is required to other campuses & centers; required to use GSA vehicles. Air travel maybe required for conferences, etc.
Other Requirement(s):
Possess a valid state issued Driver's License. Complete Highway Safety training to operate government vehicles. Attend/complete First Aid & CRP training. This is a grant-funded position. The position requires working on-site.
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