Job Description

Job Number

Position Title

Position Type

Number of Months Assignment

Starting Date

Current Work Schedule

Salary Range

Salary

FLSA

Location

Department

Open Date

Closing Date

About Rio Hondo College

Basic Function

Representative Duties

• Reviews records for status change; accepts, reviews, and processes college application data into student information system; enters application data into college computer program. E
• Reviews applications for accuracy and completeness and makes corrections as needed; reviews and resolves applications held in errors. E
• Residence codes college applications that are routine in nature; enters and updates routine applications. E
• Issues transportation program: verifies students eligibility, activates, issues transportation passes, and process replacement passes, as needed. E
• Answers and provides information and assistance to students and employees in any modality identified by the college, including by not limited to, in person, via email, and by phone. E
• Takes identification card photos and issues the card for students and staff. E
• Admits, registers, processes change of program/major, and add/drop, requests. E
• Identifies codes for application reporting (high school, college). E
• Works payment windows, accepts fees in cash, check, credit card payments and posts payment information on the system; reconciles daily fee payment receipts, cash on hand resolves issues. E
• Organizes, arranges, and files all physical and electronic documents. E
• Assists with training of new registration clerks. E
• May train and provide work direction to student workers, student assistants, and short-term, temporary staff. E
• Performs a variety of clerical and administrative responsibilities in support of the departments day-to-day activities and/or operations utilizing a variety of communication modalities including but not limited to answers and responds to phone calls, emails, text messages, and chat platforms; opens, screens, and distributes mail and correspondence; photocopies documents and requests duplication services; ensures maintenance and repairs of assigned work areas, facilities, or equipment; enters various requests for services from IT, Facilities, and Maintenance; contacts vendors for equipment service, when needed; follows-up with vendors to ensure satisfactory completion of requests; may perform simple repairs or maintenance to standard office equipment. E
• Performs related duties that support the overall objective of the position.

Knowledge and Abilities

• District policies and procedures related to the area of assignment.
• Basic goals and objectives of a college admissions and records office.
• Applicable sections of the California Education Code and other applicable laws related to the area of assignment.
• Federal, state, and local laws, rules, and regulations governing student admissions and records.
• Administrative practices and procedures, including recordkeeping and filing practices and procedures.
• California Education Code and Title V as it relates to the area of assignment.
• Family Educational Rights and Privacy Act (FERPA).
• Basic mathematic skills.
• Basic research techniques, methods, and procedures.
• Federal and state regulations, policies, and guidelines, regarding community college admissions and student record keeping.
• Modern office practices methods and techniques.
• Record keeping, filing, file sharing, and filing systems methods and techniques.
• Operation of standard computer software programs, applications, and databases; computer hardware and peripheral equipment.
• Human relation skills to use proper telephone etiquette.
• Effective communication techniques and interpersonal skills using tact, patience, and courtesy.
• Principles of sound business communications. 
• Best practices and procedures on use of various office equipment.
• Correct English usage, grammar, spelling, punctuation, and vocabulary.
• Communicate clearly and effectively both verbally and in writing.
• Effective communication techniques and interpersonal skills using tact, patience, and courtesy.
• Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

• Perform the essential responsibilities of the position.
• Interpret and explain rules, regulations, procedures, and policies regarding student admissions, registration, and records maintenance.
• Relate effectively to all students.
• Organize, set priorities, and exercise sound independent judgement within areas of assigned responsibility.
• Interpret, apply, explain, and reach sound decisions in accordance with District policies and federal, state, and local regulations and requirements.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Review situations accurately and determine the appropriate course of action using judgment according to established policies and procedures.
• Establish, maintain, and foster positive and effective working relationships.
• Listen actively and effectively.
• Communicate clearly and effectively, both orally and in writing.
• Understand and follow oral and written instructions.
• Maintain confidentiality of District files and records.
• Maintain a positive attitude in customer service.
• Maintain productive work relationships with employees and students. 
• Utilize a variety of computer software programs, applications, databases, and Enterprise Resource Planning (ERP) Systems such as Banner. 
• Work under pressure, meet deadlines and maintain attention to detail.
• Perform multiple tasks simultaneously.
• Determine appropriate course of action using judgment-established policies and procedures. 
• Enterprise Resource Planning (ERP) Systems such as Banner. 
• Understand and follow verbal and written directions.
• Effectively communicate both verbally and in writing.
• Exercise tact and diplomacy in dealing with sensitive, complex, and confidential personnel issues and employee situations.
• Explain procedures to others; convey a positive image of the college.
• Establish and maintain effective and cooperative working relationships with those encountered in the course of work.

Education and Experience

• High school graduate or General Educational Development (GED); AND
• One (1) year of clerical experience and working with the general public.
• Or satisfactory completion of 12 college units. 
• Or any combination of education and experience which would provide the required qualifications for the position.

Foreign Degrees

Any degree from a country other than the United States, including Canada and Great Britain, must be evaluated by an Evaluation Service prior to the closing date. Certification must be attached with copies of transcripts.

License Certificates/Credentials

• Possession of, or ability to obtain, a valid driver license.
• Insurable driving record throughout the course of employment in a position requiring transporting students or using a District or college vehicle.
• May be required to travel for various off-site meetings, trainings, conferences, and or events in support of the overall objective of the position.

Desired Qualifications

Working Conditions

Position Description

Application Procedure

• Rio Hondo College online application (which includes supplemental questions)
• Résumé/Curriculum Vitae
• Complete transcripts of all colleges/university studies, including degree earned (copies will be accepted)
• PAPER APPLICATIONS AND APPLICATION MATERIALS SENT VIA MAIL, FAX, OR EMAIL WILL NOT BE ACCEPTED.
• NOTE THAT ALL CORRESPONDENCE, INCLUDING INTERVIEW INVITATIONS, WILL BE SENT VIA EMAIL.

Additional Information

• The Immigration Reform and Control Act requires the District obtain documentation from every individual who is employed which verifies identity and authorizes his/her right to work in the United States.
• Successful candidate is responsible for verifying all prior work experience and providing all academic transcripts for purposes of salary placement.
• As a condition of employment, the selected applicant must provide a set of fingerprints (at the applicants expense) taken by an official LiveScan agency.
• Provide a Certificate of Tuberculosis Exam for initial employment (The certificate must be renewed every 4 years as a condition of continuing employment).
• For positions requiring a valid California drivers license, proof of insurability is required.
• Applicants who are protected under the Americans with Disabilities Act and require accommodations for completing the application process, testing (if required for position), or the interview, please notify the Human Resources Office.
• A copy of this announcement will be provided in Braille to visually impaired applicants upon request.

Commitment to Diversity

All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff.

Cancel RTF Policy

WE RESERVE THE RIGHT TO RE-OPEN, RE-ADVERTISE, DELAY OR CANCEL FILLING THIS POSITION.
THIS RECRUITMENT MAY BE USED TO FILL FUTURE VACANCIES.

EEO Statement

Rio Hondo College is committed to employing qualified administrators, faculty and staff members who are dedicated to student success. The Board recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates.

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