Analyst, Technology Training and Improvement
Job Description
Class Description
The purpose of this class is to provide training, analysis, design and curriculum development, technical support, needs assessments, surveys, and administrative duties to support training and business process improvements within the college, related to IT initiatives.
Minimum Requirements
Associate Degree required, degree in Instructional Technology, Information Technology or related field. Five (5) years experience in supporting technology, developing and delivering technology related training required. Experience performing needs assessments preferred. Must have a valid drivers license in good standing with violation points less than five (5).
Class Specific Essential Duties
- Analyze & design training materials and plans to meet the needs of groups and individuals.
- Teach technology & business process training courses for CCBC faculty and staff.
- Conduct departmental optimization needs assessments and surveys to increase efficiency and effectiveness around the use of technology.
- Support and facilitate course registration, attendance and related procedures.
- Provide troubleshooting and service coordination efforts with the appropriate group.
- Develop training plans, course schedules, and course delivery events.
- Support mobile and remote training, development, and facilitation.
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