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Events Parking Coordinator

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North Carolina State University

Location: Raleigh, North Carolina
Category: Admin-Conference And Events Administration
Date Posted: May 2, 2024

Job Description

Posting Number

PG193978SP

Internal Recruitment

No

Working Title

Events Parking Coordinator

Anticipated Hiring Range

$45,000 - $50,831

Work Schedule

8 a.m. – 5 p.m. Monday through Friday. Special event scheduling may require after hours, nights and weekend work. Additional hours required during periods of increased event activity including but not limited to University opening/move in.

Job Location

Raleigh, NC

Department

Transportation

About the Department

North Carolina State University Transportation Department (NC State Transportation) is a receipts-supported auxiliary within the Finance and Administration Division responsible for parking and transit services, managing over 20,000 parking spaces, maintenance and operation of 9 parking decks, enforcing parking regulations, parking citation review and appeal, and administration of a 10-route transit system serving over 3.6 million riders per year.

Essential Job Duties

This position will oversee and coordinate all event parking on campus, including but not limited to:

Athletics Events (excluding Football and Mens Basketball)
Summer Camps and Conferences
Residence Hall Move In/Out
Construction/Contractor Parking
Departmental Events
Chancellor/Board of Trustees Events
Student Sponsored Events
Events Coordinated by Off Campus Organizations
Overflow parking for Large Dorothea Dix Events (Dreamville, Fourth of July)

This position will serve as the primary contact for planning, coordination and execution of campus events that will impact parking.

This position will perform event-related administrative tasks, including:

meet and speak with clients to plan event parking
assemble and disseminate customer quotes and invoices
monitor and respond to messages and emails
create virtual event permits for customers to purchase through the online parking portal
create and distribute individualized event permit instructions, quotes, maps and billing letters
submit work orders for lot equipment placement (signs, cones, barricades)
coordinate and manage event staffing with contract vendor
document detailed event processes and SOPs
maintain the departmental events calendar

This position will perform event-related field-work on campus, including:

on-site meetings related to planning of events
on-site management of events
schedule, train, supervise and communicate with contracted employees
on-site confirmation of equipment placement (cones, signs, barricades)

This position is responsible for managing event parking and traffic operations performed by a contractor per University issued contract.

This position will occasionally fill in for the Customer Service Representatives as needed.

Other Responsibilities

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts NC State Universitys rights to assign or reassign duties and responsibilities to this job at any time.

Other duties as assigned to help the unit achieve departmental goals.

Minimum Experience/Education

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Other Required Qualifications

Ability to use or learn to use a variety of office equipment and software to in lude but not limited to parking software, copier, receipt printer, databases, spreadsheets, computer, Microsoft Office, Zoom, google Suite, and Cisco multi-line phone system.
Must demonstrate autonomy in decision-making while adhering to established policies and procedures.
Excellent interpersonal, verbal and written communication skills.
Strong administrative skills with the ability to manage and prioritize multiple tasks.
Ability to explain policies and regulations to customers in a readily comprehensible way.
Provide excellent customer service to all customer personalities.
Effectively communicate with a diverse range of customers via text, chat, email, phone, video conference and in-person on a daily basis.
Ability to identify customer trends and report them to the Parking Services manager for analysis.
Make decisions quickly using sound judgement, best business practices and knowledge of policy to ensure consistency in parking strategies.
Must be organized with the ability to maintain a clear and concise schedule of events that is constantly changing.
Ability to identify overlapping parking/traffic impacts, create solutions, raise client awareness, and coordinate available resources to reduce waste.
Must be able to effectively train, supervise and communicate with contracted employees for event parking/traffic operations outdoors in the parking facilities and roads on campus
Ability to compile and review reports and recommend improvements or strategies for change.
Skills in projecting operating budgets for individual events, perform cost analysis, track expenses and itemize invoices.
Ability to develop and maintain campus and external partnerships.

Preferred Qualifications

Experience in managing parking and traffic for special events and knowledge of the current ADA guidelines as they relate to parking and traffic issues in a university setting is a plus.

Required License or Certification

N/A

Valid NC Driver's License required

No

Commercial Driver's License Required?

No

Job Open Date

05/02/2024

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

05/09/2024

Special Instructions

In addition to your application please submit a resume. As an option, you may also submit a cover letter, and the contact information for at least 3 professional references

Please make sure that the work history listed on your application is identical to the work history listed on your resume.

Position Number

00046680

Position Type

SHRA

Position Classification Band Title

Administrative Support Specialist

Position Classification Band Level

Advanced

Position Classification Salary Range

$ 34,602 - $ 58,870

Salary Grade Equivalency

GN08

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

1.0

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Non Mandatory - Emergency Event

Time Limited Position

No

Department Id

424001 - Transportation

AA/EEO

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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