Description

Provides enrollment, admissions, and advising services to prospective and currently enrolled students.

Supervision Received and Exercised:

Receives supervision from the Associate Dean of Enrollment Management. Exercises no supervision.

Examples of Duties

• Provides interested individuals with accurate information regarding career resources, the North Carolina Residency application, the College Foundation of North Carolina application for the College, and academic advising resources.
• Establishes rapport with prospective and current students through face-to-face and virtual visits, telephone interactions, and email interactions.
• Provides prospective and current students with information regarding available curriculum and continuing education programs of study, including requirements for admission and completion of programs; provides general information about college courses, prerequisites, and transcript needs.
• Provides general information related to all the Colleges academic schools but maintains specialized knowledge of at least one academic school.
• Prepares and maintains a variety of reports, records, and logs beneficial to tracking the enrollment goals of the College.
• Represents the College at a variety of recruitment events and activities both on- and off-campus; participates in campus tours and follow-ups.
• Assists students with course schedule planning throughout their enrollment at the College; processes adds/withdrawals from courses; assists with general questions concerning payment for college.
• Enters accurate student information into a variety the college databases and programs.
• Attends and participates in professional group meetings and conferences; stays abreast of new trends and innovations in the fields of college admissions and academic advising.
• Provides excellent customer service to students and employees.
• Performs other duties as assigned.

Qualifications

• Community college mission, policies, and procedures.
• Community college student services including admissions, advising, and recruiting.
• Curriculum and continuing education program of study requirements/standards.
• Basic data analysis, statistics, and reporting skills.
• Basic principles of marketing.
• Database fundamentals and certain computer application (spreadsheet, word processing) fundamentals.
• Intervention strategies and techniques related to student support programs and student retention efforts.
• Fundamental student development theory.
• Pertinent federal, state, and local laws, codes, and regulations.
• Strategies and techniques for establishing accountability.

• Interact regularly and professionally with prospective and current students and colleagues.
• Communicate clearly and concisely, both orally and in writing.
• Work effectively in a team environment.
• Handle conflict in a professional manner.
• Develop and document procedures and processes.
• Access and/or enter information into ERP and CRM software.
• Maintain a high level of confidentiality.
• Prepare clear and concise reports.
• Identify/analyze issues, problems, concerns, and needs.
• Develop, plan, and implement appropriate responses and solutions.
• Research, analyze, and evaluate new service delivery methods and techniques.
• Interpret and apply federal, state, and local policies, laws, and regulations.
• Effectively handle a work environment and conditions which involve periodically working irregular hours.

Supplemental Information