Posting Number: 02571
Department: High School Partnerships

Job Summary/Basic Function:
Provides administrative support to achieve attainment of recruiting goals and retention set by the Director of High School Partnerships and Strategic Enrollment Management (SEM) Council. Provides specialized coordination of admissions and quarterly enrollment into the Running Start program.
PERFORMANCE RESPONSBILITIES

• Serve as a lead program specialist for the customer services of the Running Start program which includes providing student-focused customer service via multiple mediums (in-person, email, phone, text, and virtually) to a diverse population and coordinating, processing, and responding to the assigned email, phone and text lines, and virtual platforms with clear, accurate, and complete communication.
• Serve as lead program specialist for daily operations and monthly reporting of the Running Start program which includes generation and communication of Running Start reports (minimum 3 times per month).
• Support the operations and customer service of all dual credit programs (Running Start, College in the High School, and Career and Technical Education) under the High School Partnerships department.
• Create and maintain records for over 1300 Running Start students from over 50 different high schools.
• Process applications, coding updates, enrollment verification forms, and fee waivers.
• Coordinate, host, and conduct dual credit information sessions for prospective students and families as part of recruitment efforts.
• Establish and maintain a database of Running Start applicants to provide follow-up services and respond to the needs of prospective students.
• Manage a database of current Running Start students to provide retention services.
• Lead the Running Start fee waiver in the areas of but not limited to overseeing institutional policy and procedures, student communication, student retention, and more.
• Support college's recruitment and retention efforts through different modes of communication including email, texting, phone calls, webpage editing, tabling, and presentations.
• Maintain and update webpage content, forms and documents related to dual credit programs on a regular basis.
• Retrieve and send quarterly Grade Reports to high school partners.
• Collaborate with the Counseling Center to manage quarterly academic standing reports, as well as correspond with high school counselor's student academic probation lists.
• Retrieve daily registration reports to ensure student account accuracy and make corrections as needed.
• Work closely with the EvCC Institutional Research department to monitor Running Start data and create quarterly reports for institutional use.
• Collect information on high school course equivalencies to support dual credit programs.
• Support students, parents/legal guardians, and school district/high school partners with regard to dual credit programs' admissions, enrollment, registration, payment, and other customer service needs.
• Perform office work such as filing, copying, scanning, faxing, and ordering of supplies and materials.
• Other duties as assigned

Minimum Qualifications:

• High school diploma or equivalent and at least one year of exceptional customer service experience
• One or more years of data process and/or management
• Excellent attention to detail
• Strong self-initiative with the ability to work and problem solve independently
• Ability to accomplish repetitive tasks while maintaining a high level of accuracy
• Ability to consistently deliver high quality work while balancing multiple priorities
• Demonstrated ability to work with others of various ethnic, cultural and socioeconomic backgrounds
• Intermediate to advanced level computer skills using Microsoft Word, Excel and Access database programs

Preferred Qualifications:

• Associate degree
• Previous experience working with confidential records and/or information
• Previous experience working with application processing and registration in a college or university setting
• Previous experience working with Running Start, Dual Credit programs, or working in the K-12 system and/or working with high-school aged students and their parents/guardians
• Adapts in changing environments; able to be flexible in shifting projects or priorities to meet needs
• Bilingual and/or biliterate

Physical Demands:
Everett Community College follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:

• Ability to operate office equipment
• Ability to read and verify data and prepare various materials
• Ability to exchange information on virtually and in-person via email, phone, and texting
• Ability to sit or stand for extended periods of time

Work Hours: Position is an in-person position, Monday through Friday from 8:00AM until 5:00PM with at least one evening shift of 9:00AM until 6:00PM per week. Position does follow summer hours of four 10-hour days (Monday through Thursday) 7:00AM until 6:00PM

Posting Date: 05/22/2024
Closing Date:
Open Until Filled: Yes

Special Instructions to Applicants:

This position is open until filled. Priority will be given to applications received by June 1, 2024. Applications received after June 1 may not receive full consideration.

This position is represented by the Washington Federation of State Employees Union.
With equity at the heart of our strategic plan, we strive for a future at EvCC where all staff, faculty, and students are valued, welcomed, and actively supported. We are committed to hiring individuals who exemplify the vision, mission and core values of our institution.
BenefitsState of Washington Public Employee Benefits include Medical/Vision, Dental, Life Insurance and Long Term Disability Insurance. Paid vacation, sick leave, and personal days. State of Washington PERS retirement plans are administered by Dept. of Retirement Systems.For more benefits information, visit our EVCC Benefits page.
Notice to ApplicantsPrior to hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
Drug-Free CampusIn compliance with federal and state regulations, EvCC is committed to a safe and drug-free campus. Employees are required to comply with EvCCs policy prohibiting illegal drug use or activity, including notification of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety.The complete policy is available at the EvCC Policies page. If you would like a printed copy of the policy, or if you have any questions, please contact the Human Resources Department at 425-388-9229.
Safety and SecurityEvCC strives to be a safe, secure and prepared campus for our students, staff and community. Detailed information regarding campus security, crime statistics for the most recent three year period, and other information is available on the Campus Safety, Security and Emergency Management page. This information is required by law and is provided by the EvCC Security Department. If you would like a printed copy of this information, you may contact the Security Department at (425) 388-9990.
Reasonable Accommodations and Non-DiscriminationReasonable accommodation is provided in all aspects of employment, including the application process, consistent with the Americans with Disabilities Act and state law. To request a reasonable accommodation, please contact Human Resources at hr@everettcc.edu or 425-388-9229. For more information see: EvCC3020: Americans with Disabilities Act policy
Everett Community College does not discriminate based on, but not limited to, race, color, national origin, citizenship, ethnicity, language, culture, age, sex, gender identity or expression, sexual orientation, pregnancy or parental status, marital status, actual or perceived disability, use of service animal, economic status, military or veteran status, spirituality or religion, or genetic information in its programs, activities, or employment.Contact the following people with inquiries or complaints regarding discrimination, Title IX compliance, or Americans with Disabilities Act compliance:
Equal Opportunity Director: EqualOpportunity@everettcc.edu, 425-388-9271; ADA Coordinator: ADACoordinator@everettcc.edu, 425-388-9232;Title IX Coordinator: TitleIXCoordinator@everettcc.edu, 425-388-9271.
All offices are located in Olympus Hall 111, 2000 Tower St. Everett, WA 98201.For more information, visit the Equal Opportunity and Title IX website.

Salary: $47,688 - $55,224