- Virginia Community College System
- Location: Warsaw, Virginia
- Category: Admin-Other Administrative Positions
- Posting Date: 02/26/2021
- Application Deadline: Open until filled
The College Navigator is responsible for connecting with and assisting individuals who inquire about the REV program to support their enrollment and enhance their success in college. The college navigator will play a key role in bringing new students into career programs and providing them with the opportunity to achieve their goals. The college navigator will serve as a recruiter, advisor and guide in the journeys of our prospective student learners.
College Navigators will assist interested individuals by providing guidance enrolling in academic or workforce training programs, applying for financial aid and scholarships, identifying academic and non-academic needs, and connecting those individuals to resources in a supportive and professional manner. The college navigator will communicate with students on a regular basis and engage them individually and/or in small groups. The college navigator will communicate with student services personnel to ensure that students have access to college resources and support that will lead to completion of their academic or workforce program. College Navigators will capture appropriate data on outreach, student communications, and other interactions.
- Provide excellent customer service to potential students through consistent and effective outreach and follow-up.
- Make outbound calls to prospective students who have expressed an interest.
- Connect with potential students to accurately explain program offerings; discuss and advise suitable programs with consideration for the student’s interests, qualifications, and career goals.
- Attend all required department meetings and training sessions.
- Accurately account for all inquiries and admissions activity associated with all inquiries; complete daily activity reports.
- Ensure that all necessary documents and forms are completed accurately and in a timely manner.
- Keep all required reports current and accurate.
- Work collaboratively with college faculty and staff in support of student success.
This is a part-time grant funded position (maximum of 29 hours per week; compensation is commensurate with experience up to $24.00/hour. Funds to support this position have been designated through Dec 2021.
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
The college navigator must have skills and abilities in the following areas: Passionate about helping others achieve their educational and career goals. Strong interpersonal skills to help engage, provide support to, and motivate students. Excellent customer service skills; to include the ability to effectively follow up and follow through. Effective oral and written communication skills. Effective problem-solving skills. Excellent organizational skills. Proficient in use of Microsoft Office and Google docs. Demonstrated ability to work effectively both independently as well as part of a team. Candidates with an associate degree working toward completion of baccalaureate will be considered; a baccalaureate degree in a related field such as counseling, human resources, social services, or adult education. Customer service experience including appointment setting, interviewing, relationship building, client services, commitment to follow-up skills, coordinating programs and events, etc.
Degree in a related field, such as counseling, human resources, social services, or adult education. Work experience in a community college setting or in counseling or academic coaching. Successful experience in sales, marketing, public relations, recruitment or other related field. Knowledge of VCCS academic and workforce programs. Knowledge of available financial aid and scholarship information. Academic and career counseling skills. Knowledge of specific needs of underserved populations in order to attain educational success.
May be required to travel between campuses and throughout the service region to meet with students.
A FULLY completed Commonwealth of Virginia online employment application, cover letter and resume describing qualifications are required. Applications will only be accepted online through the VCCS ATS application system and must be received before or on March 14, 2021. Resumes will not substitute for a completed application.
Rappahannock Community College intentionally develops its workforce to reflect the diversity of its region. The College maintains a workplace culture which values inclusion and demonstrates respect for all people. Further, Rappahannock Community College is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability or genetics. Rappahannock Community College complies with applicable federal, state, and local laws governing nondiscrimination in employment in every college location.
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment