Manager - Computing Support Services
Computing & Network Services
Supervisory & Managerial
Starting Salary Range
High 60's-70's based on experience.
The role of the Manager of Computing Support Services is to provide direction and support for computing resources within the College. The focus of the position is to facilitate standardization and utilization of the ITS computer technology that guides usage throughout the organization. The Manager is responsible for recommendations on the selection and implementation of all college personal computing systems. This position is also responsible for working with the Director, Network Services on the development and implementation of strategies to ensure system compatibility and usefulness.
The Manager of Computing Support Services works to oversee the academic and administrative personal computing systems for all college sites. The manager has the responsibility as the first contact for the college community experiencing difficulty or having questions regarding their personal or lab computers. As such, the manager must lead a staff of employees in customer service and problem solving. The Manager supports the Chief Technology Officer by providing input to building a holistic approach to the College’s strategy, processes, information and ITS assets that support the operational, teaching and learning goals and mission of the College. The Manager also works with related outside groups, organizations and the community to foster collegiality and strategic partnerships as needed.
Supervises four (4) pro-tech employees, contracted employees hired as needed, and a large group of student Interns, Externs and work study employees.
1. Five (5) years of recent and progressive professional experience and hands-on technical experience in the following:
a. Windows, Chrome, or Mac OS environment
b. TCP/IP protocol
c. Internet connectivity – both wired and wireless
d. Desktop Imaging technologies
e. Remote Access technologies
f. Virtual desktop administration
g. Desktop and remote access security administration
2. Demonstrated broad-based experience with administrative IT systems and services.
3. Highly developed verbal and written communications skills that demonstrate the ability to communicate complex, technical information regarding computing systems and related policies and procedures to a broad range of technical and non-technical staff.
4. Excellent interpersonal skills to develop and maintain effective working relationships with internal and external constituencies.
5. Strong analytical skills.
6. Strong initiative and the ability to work successfully in an environment with minimal direction.
7. Excellent administrative skills that reflect good judgment and discretion.
8. Demonstrated project planning, management and completion; time management; and priority setting skills.
9. Demonstrated history of on-time delivery of projects; project coordination; and anticipation of issues.
10. Demonstrated work history of providing high quality, strong customer-oriented services including:
a. problem solving orientation
b. strong listening skills
c. expertise in advising and consulting
d. history of coordinated work effort with extensive follow-through and follow-up
e. experience identifying customer needs
f. and conflict resolution
11. Ability and interest to function effectively as a team player.
Additional Desirable Qualifications
1. Possession of an Associate’s, Bachelor’s or Master’s degree in computer science, information systems or related field.
2. Seven (7) or more years’ experience in computing and information technology.
3. Experience in virtual desktop technology.
4. Familiarity with and experience in a higher education organizational structure and computing infrastructure.
5. High level of knowledge regarding industry best practices established for computing systems and their applicability to a higher education environment.
Physical Requirements/Working Conditions
With or without accommodation, the employee in this position needs to move about and position him/herself to access files and operate office machinery. The employee must be able to work at a desk for long periods of time and operate a computer workstation and telephone. Due to the managerial/customer service aspect of this position, it is necessary to communicate both in person and over the telephone with a variety of people each day. It is also essential to occasionally transport up to fifty (50) pounds. The employee must, with or without accommodation, have the ability to detect that the College’s information systems are operating efficiently. This position works in a normal office environment but is occasionally exposed to moving parts and loud noise from technology devices and systems.
The minimum reasoning skills necessary for this position include the ability to solve practical problems and deal with a variety of concrete variables in situations where standardization does not exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The minimum language skills necessary for this position include the ability to read and interpret documents such as technical procedure manuals.
Must be able to work weekends and evenings or flex working hours as required. Occasional travel is required for workshops, seminars, training, presentations, consulting and/or advising, and visiting branch campuses and extensions sites.
For Detailed Job Description Click HereJob Description
Visa sponsorship is not available.
The College is unable to assist with travel and/or relocation expenses.
The College reserves the right to cancel the search at any time.
July 19, 2021
Equal Opportunity Statement
As an affirmative action/equal opportunity institution, the College encourages diversity and provides equal opportunity in education, employment, all of its programs, and the use of its facilities. The College does not discriminate in educational or employment opportunities or practices on the basis of race, sex, color, religion, gender, national origin, veteran’s status, age, disability unrelated to an individual’s ability to perform adequately, sexual orientation, or any other characteristic protected by law. Title IX Coordinator Contact Information: 1401 E. Court St., Prahl College Center (PCC- 2030G), Flint, MI 48503, (810) 762-0024. Title II, ADA, Coordinator Contact Information: 1401 E. Court St., Curtice-Mott Complex (CM-1024), Flint, MI 48503, (810) 762-0373. Section 504 Coordinator Contact Information: 1401 E. Court St., Prahl College Center (PCC- 1130), Flint, MI 48503, (810) 762-0191.