Job Description

The Associate Registrar for Schedule and Operations assists in managing all aspects of the daily operations of the Registrar's Office with main responsibilities of coordinating the master schedule, degree conferral, room scheduling, and project management. Supervises administrative staff to ensure accuracy of records and processes and promotes a strong culture of customer service.

Responsibilities and Duties:

• Manages the production of the master course schedule, working closely with all academic division deans and department chairs. Provides draft schedule for academic review, completes and processes all edits, ensuring accuracy of course offerings and customizations. Reviews final draft with the Chief Academic Affairs Officer for publication.
• Responsible for classroom assignments and organizing special project requests in coordination with Information Technology and Facilities Management.
• Oversees the conferral process for student graduation and diploma orders.
• Project management for system upgrades and new technology implementations including timeline, task lists, troubleshooting, documentation, and recommendations for future upgrades.
• Creates training documentation for system upgrades and new technology. Coordinates training for general office staff and college staff as necessary.
• Helps create Argos reports for registrar systems.
• Responsible for Banner data integrity. Identifies, troubleshoots, and corrects data. Works with Student Central, Admissions, Testing, Student Accounts, Advising, Career & Transfer Center, and Financial Aid on diagnosing and troubleshooting errors in the Banner Student Module. Provides error resolution from discrepancy reports. Updates Banner Data Standards document and trains staff on established standards.
• Provides training and workshops across campus on registrar functions. Prepares documentation related to trainings/workshops.
• Serves on the Standards Committee to evaluate and implement academic policies regarding student services and degree programs.
• Helps with special on-ground and virtual college events such as commencement, orientation, open house, and other events as necessary.
• Analyzes business processes to ensure logical use of time and resources in the office and student services.
• Works with Marketing Department to ensure accuracy in the print and electronic version of the schedule of courses, ensuring accurate schedule and policy/procedures information on related pages.
• Supervises administrative staff and helps triage student issues to provide excellent customer service; collaborates with student service offices on resolutions.
• Occasional weekend and evening hours are required.

Job Requirements:

• Bachelor's degree in Education, Psychology, Communications, Counseling, Human Services, Management, Marketing, or closely related field; Master's preferred.
• Three or more years of experience in higher education, enrollment management or student services, preferably in a community college setting.
• Previous supervisory experience.
• Thorough understanding of student regulations and policies in the higher education environment such as FERPA.
• Significant experience working with technology such as student information and data management systems or equivalent combination of education, training, and experience.
• Work-related experience which reflects advancement in an area of responsibility.
• Proven track record of providing high-quality customer service.
• Experience interpreting and explaining policies and procedures.
• Experience planning and conducting training in a higher education setting.
• Excellent organizational, interpersonal, and oral and written communication skills.
• Proven ability to work effectively with a diverse faculty, staff, and student body.

Preferred Qualifications:

• Fluency in a second language
• Experience with the College's enrollment-related technology platforms including Banner, Argos, DegreeWorks, EMS, and EAB Navigate; and prior experience in a community college setting preferred

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this

Additional Information:

Position Status: Non-unit Professional, full-time state funded with benefits.

Hours: 37.5 per week

Salary: $77,259 - $100,437 commensurate with education and experience.

Worksite: The primary work location is the Brockton campus, but will include all Massasoit sites. This position may be eligible for teleworking in accordance with the College's telework policy.

Deadline to Apply: March 9, 2025

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