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Student Services Specialist

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North Carolina State University

Location: Raleigh, North Carolina
Category: Admin-Student Affairs and Services
Date Posted: March 13, 2025

Job Description

Posting Number

PG194485SP

Internal Recruitment

Yes

Working Title

Student Services Specialist

Anticipated Hiring Range

$45,000 - $49,447

Work Schedule

Monday - Friday, 8 am - 5 pm; with the option for hybrid/remote schedule. Occasional weekend work may be required.

Job Location

Raleigh, NC

Department

College of Design

About the Department

The College of Design prepares designers who, in the broadest sense, shape the world.

Design education is more than an attempt to teach a set of technical skills. The environment – including the spaces in which people live and work, the products they consume, and the messages they receive – has a powerful impact on how humans function in a society. Good design requires attention and sensitivity to social, economic, political, cultural and behavioral issues. The aim of all curricula in the College of Design is to develop the designers perception, knowledge, skills, and problem-solving abilities.

The College of Design offers comprehensive undergraduate and graduate study in architecture, art + design, graphic design, industrial design and graduate studies in landscape architecture, through several degree programs, including the PH.D. in Design. The college employs a selective admissions process that ensures a highly motivated design community. As a result, entering design students consistently rank at the top of academic achievement at the University, and their graduation rate is the highest at NC State.

This position is situated within the main administrative management division within the College of Design. Student Services provides services for all levels of students, from undergraduate through graduate programs.

Essential Job Duties

Undergraduate Student Services Coordinator will manage admissions, recruitment and graduation processes and procedures for multiple undergraduate academic programs.

Duties include:

Serves as primary contact for written and verbal communications related to these programs.
Manage a competitive undergraduate admission process. This highly competitive selection process entails screening applications based on specific criteria, extraction and summarization of key information to identify qualified and/or deficient applicants.
Must effectively communicate with applicants to coordinate personal reviews with faculty; organize and facilitate Admission Review Day; notify applicants and the University Undergraduate Admission Office of decisions; counsel denied applicants of academic options.
Participate in the management of the undergraduate electronic portfolio process.
Initiate and implement specific departmental programs for prospective undergraduate student visitations, Open House and New Student Orientation.
Research and develop multi-faceted reports which impact admissions, retention, graduation and accreditation efforts.
Actively identify issues that impact student enrollment and academic performance (i.e. academic progress, Progress Towards Degree, graduation clearance, etc.)
Assist in planning and implement College graduation, awards receptions and special college events.
Collaborate with internal department heads, faculty and Assistant Dean in the delivery of student and academic services.
Team with College Scheduling Officer, Graduate Student Services Specialist and Academic Adviser in the delivery of services to 800 plus students, faculty and the public. Work with College Ambassadors and Tour Guides.

This posting is for current permanent NC State University employees only.

Other Responsibilities

Other duties as assigned.

Minimum Experience/Education

Bachelors degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Other Required Qualifications

Demonstrated effective written and verbal communication skills with close attention to detail
Demonstrated ability to work independently with strong organizational and analytic problem-solving capabilities under the pressure of multiple priorities in a fast-paced environment
Demonstrated ability to interpret, effectively communicate and apply policies and procedures ensuring confidentiality
Demonstrated proficiency using Microsoft Office (Word & Excel), Google Drive, and Zoom
Demonstrated experience working in a university student services environment.

Preferred Qualifications

Experience in student services related field
Personal knowledge and/or experience with College of Design curriculum and degree programs
Familiarity with University systems (i.e. SIS, Admissions Pros)
Strong background in undergraduate student services activities

Required License or Certification

N/A

Valid NC Driver's License required

No

Commercial Driver's License Required?

No

Job Open Date

03/13/2025

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

03/20/2025

Notice to Applicants

Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume”.

Special Instructions

Applicants are required to submit: (1) a cover letter; (2) a CV/Resume and; (3) contact information for three professional references.

This posting is for current permanent NC State University employees only.

Position Number

00042841

Position Type

SHRA

Position Classification Band Title

Student Services Specialist

Position Classification Band Level

Journey

Position Classification Salary Range

$ 33,540 - $ 90,156

Salary Grade Equivalency

GN07

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

1.0

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Non Mandatory - Emergency Event

Time Limited Position

No

Department Id

120101 - College of Design

AA/EEO

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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