Southwestern Community College District (SWCCD) is committed to meeting the educational goals of its students in an inclusive environment that promotes intellectual growth and develops human potential. We are the leader in equitable education that transforms the lives of students and communities.

SWCCD employees are collegial and collaborative. They demonstrate the highest degree of professionalism, integrity and respect when interacting with students, colleagues, leadership and members of the Jaguar community. Our employees actively honor and respect diversity to foster a safe and welcoming community where all are inspired to participate and realize a sense of belonging.

Incumbents exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.

SUMMARY DESCRIPTION

Under the direction of the Director of Bookstore, participate in scheduling, planning, and coordinating the Bookstores customer service operations, functions, and activities; hire, train, oversee, and direct the work of hourly classified employees and student workers; prepare and maintain daily accounting reports; set-up, operate, and troubleshoot computerized point-of-sale system; support computer hardware and software resale program; participate in other Bookstore activities as assigned.

EDUCATION AND EXPERIENCE

Any combination equivalent to: graduation from high school supplemented by some college level course work in business, retailing or related field; 
AND 
Two (2) years of retail and cashiering experience.

• One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement.
• If specifically referenced (i.e. degree 'or equivalent'), related experience that is above the minimum requirement may be substituted for education on a year for year basis.
• Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES). A copy of the evaluation must be submitted with online application.

Before scanning attachments, remove/redact sensitive, confidential information such as date of birth, social security number, address and photograph.

• College bookstore operations, services, systems, practices, and procedures.
• Cashiering procedures and techniques.
• Principles and practices of supervision and training.
• Computer hardware and software as it relates to the college bookstore.
• Principles and procedures of record keeping.
• Purchase orders and invoices and shipping and receiving principles and practices.
• Inventory and stock control principles and practices.
• Basic accounting principles and practices.

• Schedule and direct the work of assigned staff for adequate customer service and work efficiency.
• Recruit, interview, hire, train, and oversee the work activities of student workers and hourly classified employees.
• Develop and conduct training programs for hourly and student employees.
• Prepare and maintain a variety of records and reports.
• Assist customers in the use of the College Bookstore.
• Interpret, apply, and explain applicable rules, regulations, policies, and procedures regarding assigned Bookstore operations.
• Analyze situations accurately and adopt an effective course of action.
• Balance and account for the accurate exchange of money with customers.
• Operate a variety of bookstore equipment including computerized cash registers.
• Operate a variety of office equipment including a computer.
• Plan and organize work to meet schedules and time lines.
• Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

ESSENTIAL DUTIES

1. Hire, train, and provide direction to hourly classified employees and student workers; train cashiers in assigned functions including point-of-sale system and cashiering duties.
2. Plan, prioritize, assign, and review the work of hourly classified employees and student workers; schedule front line cashiers and customer service staff to meet a variety of operational needs including to perform a variety of duties in support of the textbooks, receiving, merchandising, buyback, and refund functions.
3. Maintain daily sign in sheets for cashiers; audit time sheets; maintain student records including tardiness, hire dates, and other information; cross train and evaluate employee performance.
4. Perform a full range of customer service duties; assist customers by providing Bookstore information including information related to bookstore merchandise and services; approve checks and refunds according to established procedures; respond to and resolve difficult and sensitive inquiries and complaints.
5. Set up and operate computerized point-of-sale (POS) system; work with system provider and on campus computer technicians to troubleshoot hardware and software problems for main campus as well as satellite education centers; recommend solutions and new procedures as requested.
6. Prepare daily cash reports; count and balance register funds; prepare bank deposits as required; participate in end of month reconciliation; reconcile cash recaps to balance with POS system reports; research and reconcile transactions on POS system. 
7. Issue purchase orders for computer hardware and software; communicate with vendors to assure best price; prepare returns and price protection forms as appropriate; price, stock, and display merchandise; assist in preparation of invoices for payment; maintain sales and stock inventories; maintain vendor files.
8. Assist with a variety of special sales including caps and gowns, theatre tickets, class rings, and buy-backs; assist with special programs such as Veterans Services, EOPS, and others as requested.

SALARY SCHEDULE: CSEA - Classified Bargaining Unit

WORKING CONDITIONS

TENTATIVE TIMELINE: Any application received after the initial screening deadline is not guaranteed a review.

Application Process:

A confirmation email will be sent once your application packet has been successfully submitted.

It is the sole responsibility of the applicant to ensure that all required application materials are submitted by the initial screening deadline date, including a current resume, and unofficial transcripts showing awarded degree(s) and completion date, as well as any relevant certifications, diplomas, or licenses that demonstrate you meet the minimum qualifications of the position. Failure to submit supporting documentations may result in an incomplete application.

A separate, complete application packet is required for each position for which you are applying for. All materials included in your application packet become SWCCD property, will not be returned, will not be copied, and will be considered for this opening only.

A screening committee will evaluate applicants, taking into account the breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. Selected applicants will be invited for an interview.

INTERVIEW TRAVEL COSTS MUST BE BORNE BY THE APPLICANT.

If additional positions become available in this classification, applications received in response to this posting may be considered for those additional positions for up to 90 days after final board approval.

Candidates selected for employment with SWCCD must be fingerprinted by an electronic fingerprinting service (i.e. LiveScan) within 10 days of employment; provide clearance of tuberculosis (dated within the past 4 years and renewed every four years as a condition of continued employment) within 60 days of employment; provide proof of eligibility to work in the United States.

Successful candidate selected may be assigned to any of the campus sites (Chula Vista, Crown Cove, National City, Otay Mesa, and/or San Ysidro).

American with Disabilities (ADA):

Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made as soon as practical by calling Human Resources at (619) 482-6395.

Equal Employment Opportunity:

As an Equal Opportunity Employer and in compliance with the Americans with Disabilities Act, SWCCD will make reasonable accommodations for individuals with disabilities.

SWCCD shall not discriminate against any person in employment or in any program affiliated with the SWCCD on the basis of age, ancestry, color, ethnic group identification, national origin, religion, race, sex, sexual orientation, physical or mental disability, veteran status, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.


Notice of Availability of the Annual Security Report:

SWCCD is committed to assisting all members of the community in providing for their own safety and security. The Annual Security Report is available on the SWCPD website.

If you would like to receive a hard copy of the Annual Security Report, which contains this information, you can stop by the College Police Department or you can request that a copy be mailed to you by calling (619) 482-6390.


Drug and Alcohol Abuse Prevention Plan (DAAPP):

More information about the DAAPP, including the Biennial report and additional resources can be found in the Drug and Alcohol Abuse Prevention Program website.