1. Operating system architecture, characteristics, commands and components applicable to District computer platforms.
2. Principles, practices and methods of systems and network administration and maintenance, including procedures for establishing network connectivity.
3. Network architecture and basic theory and principles of network design.
4. Basic principles and practices of systems analysis and design.
5. Advanced methods, principles, practices and techniques for troubleshooting and determining the causes of system, computer and PC hardware problems and device errors and failures.
6. Cable and wiring standards.
7. Desktop and portable computers, including hardware and software installation, operation and maintenance.
8. Standard business support software, including word processing, spreadsheet, presentation, graphics and database programs.
9. Federal, state and local laws, codes and regulations pertaining to the use of computer hardware and software.
10. Disaster planning and recovery techniques.
11. Internet/intranet technologies and techniques and network e-mail systems.
12. Project management tools and techniques.
1. Analyze complex problems, evaluate alternatives and make sound recommendations.
2. Plan, organize and complete tasks efficiently and in accordance with District quality standards.
3. Troubleshoot, diagnose and resolve complex and ambiguous computer and PC hardware and software problems and failures of varying difficulty efficiently and effectively.
4. Configure, maintain, manage and tune the operations of complex operating and network systems to achieve optimal technical performance and user support.
5. Understand and apply the analysis of functional requirements to the development of proposals, specifications and recommendations for efficient, cost-effective systems and technology solutions.
6. Obtain accurate and complete information from customers, in person and by telephone, to identify their needs and problems and develop responses and solutions.
7. Troubleshoot complex system, hardware, software and network connectivity problems and make or recommend modifications.
8. Install and configure PCs, peripheral equipment, devices and other technology tools.
9. Prepare clear, concise and accurate program documentation, reports of work performed, and other written materials.
10. Make sound, independent judgments within established guidelines.
11. Communicate clearly and effectively, both orally and in writing.
12. Establish and maintain effective working relationships with District management, staff, vendors and others encountered in the course of work.
Education, Training and Experience:
A typical way of obtaining the knowledge, skills and abilities outlined above is an Associate’s degree in computer technology or a closely related field; and five years of progressively responsible experience in computer systems, network and/or customer support in an information systems operating environment similar in size and complexity to that of the District; or an equivalent combination of training and experience.
Licenses; Certificates; Special Requirements:
A valid California driver’s license and the ability to maintain insurability under the District’s vehicle insurance policy.