Provides clerical and administrative support to a departmental office or program.
Information for This Posting Only
o Provide short-term support and customer service assistance during the student course registration period
***Summer 2019 position, funding not expected to continue after August 31, 2019***
Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.
Performs office duties in support of faculty, staff, and/or student efforts, including word processing, data entry, maintaining files, processing mail, and duplication.
Gathers, compiles, and enters data, producing routine reports and documents.
Produces handouts, fliers, newsletters, brochures, manuals, and other documents.
Answers the telephone, routes calls, or takes messages; responds to and/or directs inquiries in person or on the telephone.
May input budget figures, prepares requisitions, logs and tracks expenditures, takes payments, or issues invoices or bills.
Maintains tracking systems and logs.
Operates office equipment such as copiers and fax machines.
Additional Job Specific Duties
Assist students with navigating ACC online registration system
o Provide registration information and material handouts to students in-person
o Assists with general in-person student questions and referrals to other departments.
o Informing students of the various resources available to ACC students
o Be present, visible, and available to students requiring assistance
o Responsible for maintaining a clean work area for students which include regular straightening and light cleaning
o Attend all scheduled staff meetings or training programs
o As needed, greets visitors, students, and/or employees and responds to requests for information and provides assistance.
o Assists with additional duties as assigned
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Office procedures and practices.
Customer service techniques.
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Maintaining confidentiality of work-related information and materials.
Establishing and maintaining effective working relationships.
Maintaining an established work schedule.
Effectively using interpersonal and communication skills.
Effectively using organizational and planning skills.
Entering data, maintaining files, and performing other clerical duties.
Effective customer-orientation when working with a diverse population.
Use a variety of spreadsheet, word processing, database, and presentation software.
May also use social media, work with desktop publishing, and update webpages.
Required Work Experience
Work is routinely performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
Occasional lifting of objects up to 10 pounds.
Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
ACC Benefits Overview
Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.
Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.