We seek applicants for a full-time position to provide administrative and reception support to Tutoring Services and assist with efficient daily operations of the area.

• Support the Associate Director with tutor scheduling processes, including tracking tutor substitute requests and facilitating related communications
• Schedule tutoring appointments for all campus locations and follow up with students regarding appointment changes as needed
• Provide in-person, phone, and online reception and greet students, faculty, staff, and other callers and visitors to Tutoring Services
• Ensure efficient daily operational flow of Tutoring Services by keeping tutors informed of their scheduled appointments, checking in students, etc.
• Support processes for hiring, training, and onboarding temporary part-time employees

• Associate degree or appropriate experience/education
• Demonstrated minimum keyboarding skill of 40 WPM
• Familiarity with Microsoft Office applications, especially Word and Excel
• Ability to work effectively and inclusively within a diverse campus community
• Excellent written, verbal, and interpersonal communication skills
• Strong organizational and time management skills; attention to detail; and ability to problem-solve, work independently, and function professionally under pressure
• Availability to work evenings and/or Saturdays as needed in accordance with Tutoring Services hours of operation

• Work experience in reception or customer service field

Applications submitted by September 8, 2023 will receive priority consideration, with review of applications continuing as needed.

Heartland Community College is an equal opportunity institution.

HCC values equity, diversity and inclusion. We create a collegial and welcoming culture by taking collective responsibility in the creation, protection, and enhancement of an equitable, diverse, and inclusive campus community.