Position

Are you interested in serving your community through higher education? Renton Technical College (RTC) seeks an Enrollment Services Specialist. This position is an opportunity as part of the Enrollment Services Team and will report directly to the Director of Enrollment Services/ Registrar. Represented by the Washington Federation of State Employees (WFSE), this position provides front line customer services at the Enrollment Services front counter and are responsible for registering students, providing individual and specific program information to prospective students, and maintaining related records using computer and specific program software. This position requires a high level of technical accuracy, attention to detail, and strong communication skills as well as the ability to work effectively with a diverse population. This position is grant-funded; continuation is contingent on ongoing funding. The priority consideration date will be on Thursday, January 25, 2024

The monthly salary range is $4,064.76 - $5,045.25 and salary placement is based on applicable past work experience. WFSE employees receive a yearly degree stipend if they have an Associate's degree ($150), Bachelor's ($250), or a Master's ($350). Other benefits are listed on our benefits page and in the Collective Bargaining Agreement.

Renton Technical College, located southeast of Seattle, has provided quality education in a variety of occupations for over 75 years. Our apprenticeship, professional-technical certificate, and degree programs offer entry and mid-level training in the areas of allied health, trades and industry, culinary, business, technology, automotive, and general education. Our outstanding college & career pathways program with classes in adult basic education, English as a second language, and GED preparation is available to those who need additional preparation prior to entering a training program and for those who simply wish to improve their math and English skills. As an Achieving the Dream Leader College and an Aspen Institute top 10 finalist for the Aspen Prize for Community College Excellence, RTC is also proud to be a Military Friendly School, serving those who chose to serve.

Renton Technical College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its professional staff. The students that we serve come from a variety of backgrounds and over 60% of color. We strongly encourage members of underrepresented groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.

Key Responsibilities / Essential Functions Include

• Demonstrate multicultural competence (including an awareness and understanding of historically disadvantaged populations) and create an educational and work environment that affirms commitment to equity, diversity, and inclusion.
• Support the college's mission by creating a learning and work environment of mutual respect and fairness, while encouraging creative and critical thinking. Contribute to the appreciation of diversity and foster a climate of multicultural understanding.
• Provide front line customer service to students and to the community, in person, by phone and electronic/online formats, assisting prospective, new, and continuing students.
• Prioritize and manage multiple tasks, in a fast-paced environment, during peak registration times and within deadlines.
• Using proficient computer skills, input student data, admissions, and registration transactions accurately and efficiently.
• Effective communication skills to instruct on enrollment services process orally and written English to a diverse student population.
• Provide information, assistance and Enrollment Services related to programs, admission, registration, and records process and procedures.
• Maintain compliance within college policy, State and Federal regulations.
• Interpret and work within laws, regulations, policies, inquiries, requests, and concerns.
• Independently assist student enrollment and registration including complex, sensitive, multi-faceted enrollment situations.
• Follow process when communicating procedural steps to provide service and program information and entry.
• Maintain the integrity of the data and student information and transactions.
• Work successfully when interpreting guidelines, process, and regulations regarding Enrollment Services.
• Independently respond to inquiries, respond to concerns, and complaints of student enrollment situations.
• Follow and maintain compliance with FERPA regulations regarding any student educational records.
• Provide registration desk and back-office support for Enrollment Services which includes phone reception for Enrollment Services, admissions, registration data and statistical program records data entry and reports.
• Maintain pre-registration/waitlist.
• Contact students on waitlist when openings occur.
• Register students into classes and file registration forms each quarter.
• Edit and maintain information entered in the CTClink system.
• Collect and maintain fee waivers, vouchers, and agency paperwork.
• Maintain tuition edits and billing requests.
• Generate refunds.
• Maintain correspondence, enrollment transactions in CTClink
• Make referrals to counselors, faculty, and others.
• Work with off campus agencies.
• Assist students with cancelled or changed classes via phone, in-person and email.
• Maintain desk manual, keeping current with continuous changes to programs, policies, and procedures.
• Work with instructors to access grades and process Instructor Initiated class withdrawals.
• Complete biographic and data edits.
• Special projects for programs, registrar, and administrators.
• Ensure student is eligible for program, checking prerequisites, placement scores, etc.

Required Knowledge, Skills and Abilities

• Experience or participation with persons from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, socio-economic, physical and learning abilities, and a commitment to an inclusive and equitable working / learning environment.
• High school graduate or equivalent and two years of general office experience.
• Proficient computer skills and knowledge of electronic database systems, spreadsheets, Word, Outlook, and Excel (SMS experience preferred).
• Excellent leadership and interpersonal skills and ability to work effectively as part of a team.
• Demonstrated ability to promote universal design and accessibility. Proficiency in (or ability to learn within 6 months of hire) the production of accessibly content, whether print or electronic.
• Demonstrated attention to detail required as well as previous experience maintaining accurate records, managing multiple tasks, and planning and organizing work to meet changing priorities and deadlines.
• Keyboarding skills at 45 words per minute.
• Demonstrated competencies to organize, set priorities, attend to details, and follow tasks through to completion.
• Ability to represent the college in a positive and professional manner, while using tact, discretion, and courtesy.
• Ability to speak a regionally top spoken language other than English is preferred (Spanish, Vietnamese, Russian, Somali, and Chinese).

Terms of Employment

The person hired is required to provide authorization for employment in the United States. In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Renton Technical College to maintain an alcohol and drug-free workplace for our employees and students.

The person hired is required to provide authorization for employment in the United States. All offers of employment are contingent to background checks, including employment and required degree/credential verification. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform successfully in the position. Finalists are required to complete the Sexual Misconduct Disclosure form as required under RCW 288.112.080. Post offer, pre-employment criminal background checks are also required.

For questions regarding this position contact

Nia Williams, dwilliams@rtc.edu, 425-235-2475
______________________________________________________________________

EEO STATEMENT: Renton Technical College provides equal opportunity in education and employment and does not discriminate on the basis of race, color national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veterans or military status, or use of a trained guide dog or service animal, as required by Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and ADA Amendment Act, the Age Discrimination Act of 1975, the Violence Against Women Re-authorization Act and Washington State Law Against Discrimination, Chapter 49.60 RCW and their implementing regulations. The following college official has been designated to handle inquiries regarding the nondiscrimination policies: Title IX / EEO Coordinator, Vice President of Human Resources 3000 NE 4th Street Renton, WA 98056 (425)235-7873, titleix@rtc.edu.

Jeanne Clery statement: Notice of Availability of Annual Security and Fire Safety Report: In compliance with Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Renton Technical College reports the mandate information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Renton Technical College's Annual Safety and Fire Report is available online at: https://www.rtc.edu/annual-security-report. For information on how to access the RTC Daily Crime Log follow this link: https://www.rtc.edu/node/4321.

We acknowledge that RTC sits uninvited on the ancestral land of the Puget Salish people, including the Duwamish, Suquamish, Snoqualmie, Tulalip, and Muckleshoot Nations. We are grateful to the original inhabitants of this land, upon which we gather and dialogue. We also acknowledge our increasingly virtual world, in which RTCs work is done across multiple indigenous lands, in some cases, away from Puget Salish territories. We thank the original caretakers of our local lands and waters, who are still here.

Beyond acknowledgment, we each have an obligation to learn about and support our local tribes. Find out how on our resources page, which includes scholarships for Indigenous students.