Job Description

About the Clark

The Clark is a leading cultural institution and actively seeks employees who are energized and motivated by its dual mission as an art museum and a center for research and higher education, dedicated to advancing and extending the public understanding of art. The Clarks mission and its geographical location define three essential aspects of its character and identity: the quality of its art, the beauty of its pastoral setting, and the depth of its commitment to the generation of ideas. Clark employees enjoy the opportunity to live and work in the Berkshires of Western Massachusetts, a place of rich natural beauty, a dynamic environment defined by its deep cultural resources, and a region that is growing as both a center of innovation and a major tourist destination.

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Position Summary
As a member of our Visitor Services department, youll be a front-line ambassador, welcoming visitors to explore the Clarks world-renowned collection, exceptional special exhibitions, and a wide array of public programs for visitors of all ages. Crew members are a fundamental component of our visitor experience and help manage our busy museum campus, both inside our four buildings and outdoors on our expansive 140-acre campus.

Responsibilities range from hospitality, admissions, and membership sales to wayfinding and information, guest transport, parking management, and event support. Flexibility, a positive attitude, and exceptional people skills are essential qualifications. Candidates with the greatest availability will be given preference.

This position requires working weekends and holidays.

Minimum Starting Rate: $18.00/hour

Major Duties and Responsibilities (Essential Functions)

• Assist with the daily functions of the various admissions and reception desks – selling museum admission/combination tickets/event tickets/memberships/multimedia guides, as well as greeting visitors/members/staff/trustees at various touchpoints around the Clarks campus.
• Assist with transport of our visitors with accessibility needs in various ways (driving wheelchair-accessible golf carts (18+), helping to load visitors onto our wheelchair-accessible shuttle, and serving as a companion to visitors utilizing our other wheelchair-accessible vehicles).
• Serving as a Clark ambassador and promoting superior customer service across all visitor/member/staff/trustee interactions.
• Other relevant duties as assigned.

Minimum Qualifications
Education, Training, and Skills

• Friendly, welcoming, enthusiastic, reliable, and outgoing.
• Loves to share knowledge and will take pride in making sure the Clarks visitors are as awed by their experience as they are by the fantastic art and architecture.
• Comfortable switch-tasking in a fast-paced, customer-service environment and performing a range of engagement and logistics roles including sales, visitor engagement, and traffic control.
• Aptitude for learning our POS system and Microsoft Teams, or learning our parking, trails, and transportation system.
• Keen eye for detail and possesses excellent problem-solving abilities.
• Demonstrated cultural competencies: the ability to understand, communicate with, and effectively interact with people across cultures.
• Demonstrated commitment to the values of diversity, equity, inclusion and accessibility.
• The ability to ride a bicycle.
• A drivers license is required for operation of Clark golf carts and/or other vehicles.

Work Experience

• Previous customer service experience is helpful, but not required.

Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: Moderate physical exertion required, including the ability to work standing for between four and eight hours a day in all weather conditions and the ability to lift up to 30 pounds occasionally.
Work Environment: Work will usually be performed in museum spaces and outdoors in all weather conditions. The noise level in the work environment ranges from low to high.
Employment at the Clark is contingent on the verification of background information submitted by the applicant.

The Clark is an equal opportunity employer, and is committed to the principles of diversity, equity, inclusion, and accessibility (DEIA). We strongly encourage applications from individuals from all identities and backgrounds.

The Clark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or transgender status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation and training.

The Clark considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

 

Department: Visitor Services
This is a seasonal position

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