DESCRIPTION

Starting salary for this position is: $3,075 (Monthly)

Employees starting at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. If an employee starting at anything higher than the entry step of the range, will have salary step advancement after 12 months and salary step advancement every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase in salary.

Community Colleges of Spokane (CCS) District Equity Statement

CCS believes that access to high-quality education in a safe and inclusive environment is the right of all individuals and imperative for the continued advancement of a strong democracy and workforce. We also believe higher education institutions have an obligation to work toward and demonstrate progress in ensuring equity amongst their students, faculty, and staff. Equity is grounded in the principle of fairness. In higher education, equity refers to ensuring that each student receives what they need to be successful through the intentional design of the college experience.

Spokane Falls Community College (SFCC) is a beautiful campus located in the inland Pacific Northwest, on the ancestral home of the Spokane Tribe, near the Spokane River. Our campus is not far from the urban center of Spokane, a mid-sized city with a high quality of life and quick access to the outdoors. See our website for more information about living and working in Spokane.

SFCC is one of two accredited community colleges that comprise the Community Colleges of Spokane (CCS). Serving about 6,000 students, SFCC endeavors to be an educational leader and a responsive partner with the community and region, offering access to relevant programs of the highest quality. We offer a large liberal arts/transfer program (approximately 75% of total enrollment) as well as state-of-the-art professional technical programs (about 25%). In addition to serving the urban and suburban population in greater Spokane, CCS provides educational services to rural communities throughout a 12,302 square mile region in Eastern Washington. This region includes all of Spokane, Stevens, Whitman, Ferry, and Pend Oreille Counties as well as portions of Lincoln County.

SFCCs mission is to provide all students with an excellent education that transforms lives and expands their opportunities.

The Community Colleges of Spokane is seeking a highly motivated and qualified individual for the position of Concurrent Curriculum Advisor in the SFCC Admission/Registration Division.

JOB SUMMARY

Under general direction of the Director of Admissions & Registration, this position will assist prospective students in applying for a program of study designed to achieve their academic goals, including processing admissions applications and evaluating student information to determine eligibility for admissions. This position will perform admissions and registration functions such as preparing documents and correspondence, entering student information into the college's database, troubleshooting and resolving student registration issues and responding to inquiries.

This position requires exercising independent judgment to make decisions while remaining compliant with rules and regulations when independently informing students, staff, and the public regarding course offerings, program and class pre-requisites, policies, procedures and activities, as well as selecting and recommending alternative courses of action. This position will assist other student affairs departments, as needed.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

• Assist students at the admissions/registration counter. Provide information regarding admissions requirements, general program information, enrollment process, course offerings and general campus resources to support student success. *
• Answer telephone, customer relationship management system (CRM) inquiries, and email correspondence regarding entrance requirements and processes and program/college information. *
• Process and update online admissions applications in PeopleSoft student management system on an ongoing basis. Electronically file associated documents into college halFILE database. Assist in the development, preparation, and updating of admission materials and the ongoing maintenance of the application processing workflow.
• Evaluate and maintain accurate residency status for students based on application materials. Refer students to residency status reclassification process or Residency Officer, as necessary. *
• Input student interactions into the customer relationship management system. *
• Process registration requests and provide information to students on registration processes. Troubleshoot and resolve issues with student registration as needed. *
• Answer questions, research and problem solve student, staff and public inquiries and inform students of campus services available to them. *
• Support new student onboarding processes, registration events and other activities to register new and current students. *
• Maintain related databases to process work. Provide information and statistics on related processes as requested. *
• May instruct and check the work of work-study students. *
• Act as backup to other Curriculum Advisors and assist in other areas of Admissions & Registration as needed. *
• May attend work events and other Student Affairs meetings at on-and off-campus locations during regular work hours, *
• Participate in annual commencement preparations and work the ceremony. *
• Model professional decorum and mutual respect in all personal interactions. *
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
• Support and advance the CCS strategic plan, and perform other duties as assigned. *

• Indicates this is an essential duty.

This position is designated a bargaining unit position.

COMPETENCIES & OTHER REQUIREMENTS

COMPETENCIES

• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Ensures Accountability: Ability to hold self and others accountable to meet commitments.
• Drives Results: Consistently achieves results, even under tough circumstances.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Values Differences: Recognizes the value that different perspectives and cultures bring to an organization.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Demonstrates Self-Awareness: Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
• Nimble Learning: Actively learns through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.

MINIMUM QUALIFICATIONS

• Experience with Outlook, Word and Excel (Microsoft Office).
• Excellent verbal, written and interpersonal communication skills.
• High level of attention to detail and accuracy.
• Ability to prioritize tasks to meet multiple deadlines involving competing priorities while handling constant interruptions.
• Ability to complete projects with attention to detail and work independently in the absence of supervisor.
• Ability to cultivate and maintain student relationships.
• Ability to interpret rules, policies and procedures.
• Ability to work in a team-oriented environment.
• Ability to maintain a high level of confidentiality.
• Demonstrate professional and personal integrity and ethics regarding fairness to all applicants.
• Excellent organizational skills to maintain electronic filing systems.

DESIRED QUALIFICATIONS

• Associate degree. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• One or more years of admissions, registration, or related office experience.
• Experience using a student management system (PeopleSoft).
• Knowledge of Family Educational Rights and Privacy Act (FERPA).
• Experience with admissions and registration requirements and procedures.

CONDITIONS/TERMS OF EMPLOYMENT

TOTAL COMPENSATION WITH BENEFITS: $51,641 - $64,731 .

Total compensation is an estimate based upon adding the following amounts together:

• Base compensation of $36,072 - $47,688, plus
• Current employer-paid health and related benefit contribution rates, plus
  • Click here for a full list of benefits.
• Median retirement fund contributions.

The actual total will vary depending upon each employee's enrollment choices.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H1-B visa. In addition, the Community Colleges of Spokane maintains a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position. Once an applicant is chosen for an interview, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

PHYSICAL REQUIREMENTS

• Work is performed in an office environment with frequent interruptions.
• Work is sedentary.
• Frequent use of computers.
• Visual focus and strain.
• Work directly with students/clients.
• Frequent oral and auditory communication with others.

CONDITIONS OF EMPLOYMENT

• Full-time schedule (12-month, 40-hours a week).
• 6-month probationary period.
• This position is overtime eligible.
• May require local or regional travel.
• Criminal background check is required.

REQUIRED APPLICATION MATERIALS

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• CCS online application. *
• Cover letter addressing your qualifications relevant to the responsibilities of this position. *
• Resume. *
• References – the names, addresses, and phone numbers of three professional references. *
• College transcript(s) if applicable - unofficial/copies of transcripts are acceptable for initial application, official copies must be submitted upon acceptance of job offer.

NOTE: All of the above are required to ensure your consideration for this position. The item(s) marked with an asterisk are required attachments to your application prior to submission.

If you require an accommodation during the application or interview process, please contact HR at CCS.recruiter@ccs.spokane.edu

Community Colleges of Spokane does not discriminate in its programs, activities and employment on the basis of race, creed, color, religion, national or ethnic origin, age, sex, marital status, pregnancy, pregnancy related conditions, parental status or families with children, status as a mother breastfeeding her child, AIDS/HIV or hepatitis C, honorably discharged veteran status, sexual orientation, gender identity or expression, disability, use of trained guide dog or service animal by a person with disability, genetic information or any other legally protected category.

Direct all inquiries or grievances regarding access and Title IX or ADA to:

Amy McCoy | Chief Compliance Officer
Title IX and ADA Coordinator
Community Colleges of Spokane
2917 W. Whistalks Way, MS 3027
Spokane, WA. 99224-5288
ccs.titleix@ccs.spokane.edu
509-279-6012

Direct all inquiries regarding equal opportunity compliance and/or grievances to:

Greg Stevens | Chief Strategy and Administration Officer
Community Colleges of Spokane
P.O. Box 6000, MS1004
Spokane, WA. 99217-6000
509-434-5040

Native Land Acknowledgement

We are honored to acknowledge that the Community Colleges of Spokane, and our main campuses for Spokane Falls and Spokane Community College, are located on the traditional and sacred homelands of the Spokane Tribe. We also provide services in a region that includes the traditional and sacred homelands of the Coeur dAlene Tribe, Confederated Tribes of the Colville Reservation, Kalispel Tribe and Nez Perce Tribe.

We pay our respect to tribal elders both past and present as well as to all Indigenous people today. This land holds their cultural DNA, and we are honored and grateful to be here on their traditional lands. We give thanks to the legacy of the original people and their descendants and pledge to honor their stewardship and values.