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Communications & Support Assistant

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University of New Hampshire

Location: Durham, New Hampshire
Category: Admin-Public Relations, Marketing and Communications
Date Posted: May 1, 2024

Job Description

Operating Title

Communications & Support Assistant

Long Classification Title

Senior Program Support Assistant

Campus Location

Durham

Department

UNH Undergraduate Studies

Summary of Position

Under broad supervision, this position performs highly responsible work coordinating functions of the Registrars Office related to Communications. Considerable independent judgement is exercised applying and adapting programmatic, departmental guidelines, policies, and procedures, and applying thorough knowledge of the operations and policies of the department and University. Works directly with supervisor, administrative support units, academic departments, deans offices, faculty, and staff to support, train and troubleshoot related issues. Ensure compliance with related university policies and procedures. This position requires administrative, organizational, communications, public relations, and excellent technology skills. Flexibility and the ability to assess priorities and manage a wide variety of activities in a time-sensitive environment is crucial. Applicants should be confident, comfortable, and experienced in creating and publicly presenting content that is written clearly, effectively, and accurately in small and large groups with a variety of stakeholders.

Acceptable minimum level of education

Bachelor's

Acceptable minimum years of experience

2 years

Additional Job Information

Opportunity for hybrid schedule exists.

Posting Number

PS4586FY24

Other minimum qualifications

Experience and skills in the following areas
Experience in public relations, journalism, communications, or a related area.
Experience with graphic design and web management.
Excellent skills in writing, editing and proofreading content for publication.
Excellent interpersonal communication and presentation skills.
Ability to take initiative and work both independently and collaboratively.
Experience in higher education or an academic setting preferred.
Ability to coordinate and manage multiple projects simultaneously to meet deadlines.
Demonstrated skills in problem solving, and critical thinking.
Portfolio – writing, graphic design, website related samples
Office 365 (Excellent/proficiency in Excel, PowerPoint, SharePoint, Teams, Word)
Drupal 9 (or other web content management systems)
Adobe Acrobat
Salesforce
Kaltura or other video capture software.
Technology adept and comfortable learning new software platforms.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting

https://jobs.usnh.edu/postings/60822

Percent Time Information (FTE)

0.94

Grade

12

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshires lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Date

05/01/2024

Open Until Filled

Yes

Posting Open to Internal Candidates Only?

No

Interested Internal Candidates Exist?

No

Job Category

Hourly Staff (Non-Exempt)

Appointment Type

Regular

Drivers License and Physical Requirements. Please check all items that apply.

None applicable

Duty/Responsibility

Communications:

Assist with processes related to production of the academic catalog, course scheduling, continuous improvement, and communication planning.
Develop and produce professional, cohesive print and digital materials including handbooks, technical resources, and communications for faculty/staff/students.
Interpret and transform concepts and ideas from colleagues into descriptive visual materials in varying formats for distribution.
Research, write, edit and/or proofread materials for communications, resources and publications.
Assist in creation and prepare documents, presentations, reports, correspondence, curriculum, and promotional related materials as assigned.
Assist in comprehensive office communications strategy analysis to ensure effective dissemination of information and updates to internal and external stakeholders.
Ensure compliance with university style and branding guidelines.
Assist in developing content and maintaining office website.
Work on special projects as assigned.

Duty/Responsibility

Training & Support:

Support end users in Registrars Office software systems, and compliance with related policies, and procedures.
Coordinate and train end users in groups or individual sessions virtually or in person.
Communicate, interpret, and clarify Registrars Office related matters and specify policy information; recommend updating and/or developing related policies and procedures for continuous improvement.
Develop training resources in digital and print formats including technical and user guides, procedural instructions, FAQs, video tutorials, etc.

Duty/Responsibility

Documentation:

Organize and maintain information, files, and procedural office documentation.
Develop and maintain user guides and technical documentation to assure that accurate up to date information is readily available to end users.
Write, and/or edit knowledge base articles for end users.

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