Assistant Director, Student Financial Services
Job Description
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Advertised Position Title:
Job Description:
Under the guidance of the Director, Student Success, the Assistant Director, Student Financial Services will lead a team that is dedicated to assisting students by providing financial enrollment management support regarding payment options, financial aid eligibility and requirements, and residency and academic status. This will be done in collaboration with the Assistant Director of Admissions, Assistant Director of Academic Advising, a team of Academic Advisors and Admissions Counselors, and other professionals as needed to deliver high-level, student- and solution-oriented options while building a rapport with students and working to understand their needs.
Knowledge, Skills, and Abilities:
- Knowledge of student financial aid policies and procedures.
- Practical knowledge of computer-based student information systems.
- Familiarity with higher education policies and procedures related to student records and accounts.
- Outstanding verbal and written communication skills.
- Strong organizational skills, including an ability to concurrently manage multiple projects.
- Team development acumen, including coaching skills, conflict management and resolution, team member evaluation and training, and an ability to readily establish rapport with a wide variety of people.
- An ability to remain calm and solution-oriented during times of stress.
- Capacity to exercise independent decision-making abilities in accordance with the Owens mission, vision, and values and student financial aid-related policies and procedures; a student-centric focus.
- Good judgement and the capability to make timely, binding decisions that impact others.
- Self-driven and motivated; ready and willing to function as a both a team leader and a team member.
Essential Functions:
- Provide strategic leadership for a comprehensive, college-wide student financial advising program delivered on all campuses.
- Responsible for leading day-to-day operations within Student Financial Services, including troubleshooting, problem solving, and consultation for students and staff.
- In conjunction with the Director of Student Success and other team leaders, develop and manage bulk student communications as they relate to financial aid, student accounts, and registration. Further, coordinate Student Financial Services printed materials, publications, and website contents from initial development to final stages.
- Attend College-related or outside agency meetings as related to the position and as necessary. Consistently represent the College in a professional manner. Actively participate in initiatives as relevant to functional area.
- Assist the Director, Student Success in management and monitoring of the budget for Student Financial Services.
- Other duties as deemed appropriate and/or assigned.
Other Characteristics:
- This individual must be committed to Owens students and their success, and also ready to coach and develop a team of Student Financial Services Advisors to enable successes on both team-based and personal levels.
- The successful candidate will possess a good sense of humor, embrace diversity, demonstrate a pleasant and friendly demeanor, and be open-minded and willing to learn and grow. As well, they will demonstrate the ability to coach a team to adopt these same professional traits.
- Capability to professionally handle stressful situations and difficult customers; fluent in crisis management.
- Ability to work independently with little supervision. Aptitude to comply with all regulations and policies concerning privacy of student records.
- Willingness to step in where needed and with a positive attitude, whether this is assisting with serving food or speaking to a large community group about the College.
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