Assistant Director for Graduate Student Aid and Admissions Operations
Job Description
Assistant Director for Graduate Student Aid and Admissions Operations
Gabelli Graduate Admissions, Lincoln Center
Fordham University
Fordham University has an excellent reputation as a dynamic institution located
in New York City. Founded in 1841, Fordham enrolls more than 16,000
undergraduate and graduate students in its 9 Colleges and Schools.
∙ Fordham University offers a comprehensive and competitive benefits
package to its employees, which includes medical, dental, vision, life,
and disability insurance.
∙ We offer tuition remission for employees and their dependents
∙ A generous employer match towards a 403(b) retirement plan.
∙ As a tax-exempt organization under section 501(c)(3) of the Internal
Revenue Code (IRC), Fordham is considered a qualifying employer for
the Public Service Loan Forgiveness (PSLF) program, a federal
program designed to forgive student loan debt for employees of certain
public and certain nonprofit employers.
∙ As part of its work-life balance program, the University provides
generous PTO including 15 vacation days, 12 sick days, 2 personal days,
6 summer Fridays, and holidays that include paid time off between
Christmas and New year.
∙ University employees have access to the Employee Assistance Program
(EAP). EAP provides no-cost, professional, and confidential services, to
help employees and family members address a variety of personal, family,
life, and work-related issues.
Hybrid Policy:
Please review the Hybrid Policy here.
https://www.fordham.edu/human-resources/policies-guides-and-
agreements/hybridremote-work-policy-for-administrators/
Position Summary
The graduate division of the Gabelli School of Business (GSB) administers more
than $10 million dollars in institutional, merit-based student aid across a portfolio
of MBA and specialized masters programs.
Reporting to the Senior Associate Director of Admissions Operations and
Enrollment Systems, the Assistant Director for Graduate Student Aid and
Admissions Operations manages the scholarship and graduate assistant award
processes for new and continuing graduate business students enrolled in Gabelli
School of Business degree programs. The Assistant Director supports and
management and tracking system, within established school policies and
requirements.
Essential Functions
Admissions Operations:
∙ Ensures compliance with effective, efficient business processes and
ensures that admissions operations meet high quality control standards.
∙ Develops and maintains recruitment events and communication plans in
the CRM system (Slate) in accordance with admissions targets and
objectives.
∙ Creates weekly progress reports for senior leadership groups and answers
queries from the deans office and other key stakeholders on the progress
towards enrollment targets and efficacy of recruitment efforts.
∙ Ensures that all data recorded in the application management systems is
aligned with university student information system (Banner).
∙ Troubleshoots system-related issues for external and internal users.
∙ Assists with workflow management and priorities of the admissions
operations group including accurate recording of admissions decisions
and notifications.
∙ Assists in coordinating the admission interview process alongside the
admissions operations team and admissions interviewers.
∙ Manages graduate student workers and line manages part-time staff for
strategic operations projects.
Graduate Scholarships and Assistantships:
∙ Serves as the primary manager for the full cycle of the institutional
scholarship and graduate assistantship process including award
notification, posting, and financial accounting.
∙ Accurately maintains and tracks all student aid records, providing reports
to the Senior Assistant Dean and senior leadership of the business school
as requested.
∙ Serves as a liaison to Financial Services, Student Accounts, and
Enrollment Services and other campus stakeholders.
∙ As appropriate and necessary, works with students and with Enrollment
Services on all federal loan programs, working to rectify any issues or
problems and generally acting as students primary student-aid advocate.
∙ Serves as the primary student aid resource for prospective and continuing
graduate business students.
∙ Effectively utilizes ERP and CRM solutions to optimize utilization and
efficiency.
∙ Presents and answers questions about financial aid at in-person and
virtual information sessions and other events.
∙ Advises new and continuing students on aid issues; interprets GBS
policies and procedures to new and current students, faculty and
administrators; analyzes and recommends new policies and procedures
General:
∙ Maintains and supports process structures to meet departmental needs.
∙ Coordinates routine data cleanup processes with members of the
admission operations group.
∙ Staffs in-person events as needed
Essential Functions Note
This list is not intended to be an exhaustive list.
The University may assign additional related duties as necessary.
Required Qualifications: Education and Experience
∙ Bachelors degree
∙ Minimum 2 years of experience in financial aid, admissions, or enrollment
management; or related experience.
Required Qualifications: Knowledge and Skills
∙ Very strong skills with student and admissions information systems (e.g.,
Slate, Banner, PowerFAIDS, etc.).
∙ High proficiency in traditional office productivity systems (Word, Excel,
Outlook, PowerPoint, etc.).
∙ Proven analytical abilities, history of sound judgment, and the ability to
research, compile, and report detailed financial reports.
∙ Excellent customer service, communication and interpersonal skills.
∙ Demonstrated ability to work under pressure with a variety of internal and
external stakeholders.
∙ Able to work independently and take initiative, while also working
effectively as a part of a fast-faced team
∙ Ability to negotiate and advocate effectively and tactfully, while maintaining
confidentiality and discretion
∙ Availability and willingness to work some evenings and weekends.
∙ Successful candidates should have a knowledge of and commitment to the
goals of Jesuit Education.
Preferred Qualifications
∙ PowerBI
∙ Experience with building and running enrollment-management reports to
drive strategic decisions and improve recruiter effectiveness.
∙ Experience line managing graduate student assistants, part-time workers
or volunteers.
∙ Experience with CRM systems, specifically knowledge of and proficiency
in Slate.
∙ Availability and willingness to work some evenings and weekends.
Minimum Starting Salary: $74,000
Maximum Starting Salary: $81,000
Note: Salary is commensurate with qualifications, experience, and skills.
FLSA: Exempt
START DATE: ASAP
APPLY HERE: https://careers.fordham.edu/postings/6925
ABOUT FORDHAM
Founded in 1841, Fordham is the Jesuit University of New York, offering an
exceptional education distinguished by the Jesuit tradition to more than 16,000
students in its 9 colleges and schools. It has residential campuses in the Bronx
and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center
Biological Field Station in Armonk, N.Y., and the London Centre in the United
Kingdom.
Fordham University is committed to excellence through diversity and
welcomes candidates of all backgrounds.
Fordham is an Equal Opportunity Employer – Veterans/Disabled and other
protected categories
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